Senior ServiceNow CMDB Engineer

Lightfeather Io Llc; Alexandria (VA); Hybrid; USD 180,000 - 200,000; Full time

Job summary

LightFeather is seeking a ServiceNow Developer to support a growing federal program. This role designs, builds, and optimizes ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom apps, collaborating with stakeholders to translate business needs into scalable technical solutions. Hybrid in Washington, D.C.

20036, with full-time status. Salary range is $180,000–$200,000 annually, based on experience; U.S.

Qualifications

• Active Secret or higher clearance.
• 5+ years of hands-on ServiceNow development and configuration.
• Experience implementing or maturing a CMDB with Discovery and reconciliation.
• Strong scripting ability in JavaScript with Glide APIs and Business Rules.
• CAD certification and Service Catalog/workflows experience.
• Experience in Agile/Scrum project teams and strong communication.

Responsibilities

• Design, develop, test, and deploy ServiceNow configurations and custom apps.
• Implement CMDB with proper data model design, Discovery, and reconciliation rules.
• Maintain CMDB health, data quality, and governance practices.
• Build advanced Service Catalog items with client scripts, UI policies, and Flow Designer automations.
• Support ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Create integrations with REST/SOAP and IntegrationHub.
• Participate in client calls and translate requirements into actionable solutions.
• Perform unit/integration/regression testing and maintain release docs.

Skills

JavaScript

Glide APIs

Business Rules

Script Includes

Agile/Scrum

Communication

Education

ServiceNow CAD (Certified Application Developer)

Tools

REST/SOAP Web Services

IntegrationHub

ServiceNow Platform

ATF (Automated Test Framework)

Job description

LightFeather is seeking a ServiceNow Developer to support a growing federal program. This position offers the opportunity to design, build, and optimize ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications, and to work directly with stakeholders to translate business needs into scalable technical solutions. The ideal candidate is a strong, well-rounded ServiceNow developer who is passionate about the platform and thrives in a fast-paced, client-facing setting. Major responsibilities include designing, configuring, developing, and implementing baseline and custom applications and enhancements in ServiceNow, including the CMDB, and helping maintain stability of the overall platform by ensuring the appropriate design and development standards are always used.

• Location: Hybrid in Washington, D.C. 20036
• Job Type: Full-time
• Salary: $180,000–$200,000 annually, based on experience level.
• Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements. Top Secret clearance is required. Candidates holding an active Secret clearance are encouraged to apply, and LightFeather sponsors an upgrade to Top Secret for the right candidate.

Key Responsibilities

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows
• Implement the CMDB, including CI class and data model design aligned to the Common Service Data Model (CSDM), Discovery configuration, and identification and reconciliation rules
• Establish and maintain CMDB health, data quality, and governance practices
• Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
• Support ongoing improvements and optimization of core ITSM modules (Incident, Problem, Change, Request, Knowledge Management)
• Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub
• Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions
• Execute unit, integration, and regression testing to ensure high-quality, zero-defect deployments
• Maintain update sets, release documentation, and technical design records
• Identify risks, dependencies, and design gaps early in the development lifecycle

Required Qualifications

• Active Secret or higher clearance
• 5+ years of hands-on experience developing and configuring on the ServiceNow platform
• Experience implementing or maturing a CMDB, including Discovery and data reconciliation
• Strong scripting ability (server-side and client-side JavaScript, Glide APIs, Business Rules, Script Includes)
• Experience building Service Catalog items, workflows, and integrations
• ServiceNow Certified Application Developer (CAD)
• Experience working on project teams that leverage Agile/Scrum
• Demonstrable ability to communicate and listen well with business and technical people, regardless of title, with good self-awareness

Preferred Qualifications

• ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping
• Prior experience in federal or defense contracting environments, particularly in classified, air-gapped, or otherwise isolated networks
• Familiarity with federal security and compliance frameworks (NIST, FISMA, STIGs)
• Experience with release coordination, version control, and automated testing strategies, including the ServiceNow Automated Test Framework (ATF)

Why Join LightFeather?

At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry. LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.