Lead ServiceNow Developer

Gravity IT Resources; Seattle (WA); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company is seeking a Lead ServiceNow Developer for a fully remote position. The role involves advanced technical support, incident management, and developing customized applications on the ServiceNow platform. Ideal candidates will have experience in scripting, troubleshooting, and an understanding of ServiceNow's architecture and best practices.

Qualifications

• 2-3 years experience as a Certified ServiceNow Application Developer.
• Proficiency in scripting (JavaScript, HTML, GlideScript).
• Experience with ITIL frameworks.

Responsibilities

• Diagnose and resolve complex technical issues in ServiceNow.
• Develop and customize ServiceNow applications and workflows.
• Provide technical guidance to Level 1 and Level 2 support.

Skills

JavaScript

JSON

REGEX

Problem-solving

Analytical skills

Troubleshooting

Communication

Documentation

Education

Certified ServiceNow Application Developer

Tools

AngularJS

CSS/SASS/SCSS

ITIL

AWS

Azure

Job description

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Job Title: LeadServiceNow Developer
Location: Remote
Job Type: Direct Hire

Role Overview
The Level 3 Support Service Technician will be responsible for providing advanced technical support andtroubleshooting for complex issues within our client’s ServiceNow environment. This role requires a deep understanding
of ServiceNow’s platform, architecture, and best practices. The technician will work closely with other teams toidentify, diagnose, and resolve technical problems, ensuring the optimal performance and availability ofcustomer ServiceNow instances.

Key Responsibilities
• Advanced Troubleshooting: Diagnose and resolve complex technical issues related to ServiceNow’splatform, including incidents, problems, and changes.
• ServiceNow Development: Develop and customize ServiceNow applications, workflows, and scripts tomeet specific business requirements.
• Platform Optimization: Identify opportunities to improve ServiceNow’s performance, efficiency, andscalability.
• Application Development: Develop new capabilities or applications, following our internal ReleaseManagement process.
• Incident Management: Take ownership of critical incidents, coordinating with relevant teams to resolveissues promptly and effectively.
• Knowledge Documentation: Provide comprehensive knowledge content to document troubleshootingprocesses and best practices.
• Training and Support: Provide technical guidance and support to Level 1 and Level 2 support technicians.
• Stay Updated: Keep abreast of the latest ServiceNow features, updates, and best practices.

Qualifications
• Minimum of 2-3 years of experience as a Certified ServiceNow Application Developer.
• Proven experience development on the ServiceNow platform, including scripting (JavaScript, HTML,GlideScript, Scripted Rest), workflow design, and application development.
• Backend development experience (JavaScript is a plus)
• Strong development skills with proficiency in JavaScript, JSON, and REGEX.
• Web app framework experience
• Strong understanding of ServiceNow’s architecture, components, and best practices.
• High-Level problem-solving, analytical, troubleshooting, and debugging skills.
• Ability to work independently and as part of a team.
• Excellent documentation skills.
• Effective communication with customers and internal teams.
• Fully remote position requiring self-discipline and accountability to meet deadlines.
Preferred Qualifications
• AngularJS, strongly preferred
• Accessibility implementation (ARIA, etc.)
• CSS/SASS/SCSS skills
• Experience with ITIL frameworks and best practices.
• Experience with other ITSM tools or platforms.
• Knowledge of cloud computing platforms (e.g., AWS, Azure).
• Experience with integration technologies (e.g., APIs, web services).

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