Lead ServiceNow AI Architect & Transformation Manager

EY; Providence (RI); Hybrid; USD 142,600 - 261,500; Full time

Benefits offered by this job

Comprehensive compensation package

Flexible vacation policy

Medical and dental coverage

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead teams and drive innovation in AI capabilities. The role involves managing project delivery across all phases and mentoring a multidisciplinary team. Candidates should have a bachelor's degree and significant experience with ServiceNow solutions.

EY offers a competitive compensation package, including comprehensive medical and dental coverage as well as a hybrid work model. Successful candidates will play a key role in redefining service delivery through AI technology enhancements.

Qualifications

• 2-5 years relevant ServiceNow NOW Assist implementation experience.
• 5+ years of Big 4 or equivalent consulting experience.
• Minimum of 1 ServiceNow certification required.

Responsibilities

• Lead ServiceNow Transformation teams.
• Develop solutions to complex problems.
• Provide feedback to team members.

Skills

ServiceNow AI project leadership

Client relationship management

Team management and mentoring

Configuration of AI Search capabilities

Prompt engineering

Agile and waterfall methodologies

Education

Bachelor's degree in Computer Science, Information Systems Management, or similar

Tools

ServiceNow

Moveworks

AI Control Tower

NOW Assist

Job description

EY is seeking a ServiceNow AI Architect Manager to lead teams and drive innovation in AI capabilities. The role involves managing project delivery across all phases and mentoring a multidisciplinary team. Candidates should have a bachelor's degree and significant experience with ServiceNow solutions.

EY offers a competitive compensation package, including comprehensive medical and dental coverage as well as a hybrid work model. Successful candidates will play a key role in redefining service delivery through AI technology enhancements.