Lead Service Technician - Hybrid Field/Shop Lead

Welch Equipment Company; Denver, Northern (CO, KY); Hybrid; USD 47,000 - 62,000; Full time

Benefits offered by this job

STD, LTD, and Life insurance

Accrued Paid Sick Leave and Vacation

401(k) match

Job summary

Welch Equipment Company is seeking a Lead Service Tech to coordinate shop and field scheduling, track progress, and support technicians. The hybrid role intersects multiple departments to ensure timely repairs and efficient service delivery.

Requirements include a high school diploma or GED, with Associate's degree preferred, plus strong communication, maintenance/repair experience in heavy equipment or material handling, and proficiency with Windows, diagnostic software, and other tools.

Qualifications

• High School graduate or equivalent GED required.
• Associates degree or higher preferred.
• Goal orientated meeting timelines within our reach.
• Strong verbal & written communication skills, proper phone & e-mail etiquette, interpersonal skills like active listening and conflict resolution.
• Maintenance & Repair experience, i.e. Direct industry experience, automotive, heavy equipment, material handling and/or similar experience.
• Strong skills & aptitude for modern software tools, i.e. windows-based platforms, web-based platforms, applications, diagnostic software experience, etc.
• Highly organized, comfortable in a fast-paced, multi-tasking environment.
• Continuous improvement mentality – identify opportunities for improved efficiency & proficiencies as well as the ability to identify solutions for turning those opportunities into realities.

Responsibilities

• Daily/morning check ins with shop personnel for scheduling and updating any work in progress. Shop repairs as needed based on schedule and demand.
• Tracking spend on used sales preps and rental work in progress. Increase financial gains.
• Balancing shops with field service needs.
• Putting ASEC standards in place and keeping the process obtained and moving forward.
• Supporting Technicians when and where needed to provide the best possible chance of success
• S207 Submissions
• Other duties as assigned

Skills

Communication skills

Multitasking

Organizational skills

Active listening

Conflict resolution

Maintenance & Repair experience

Education

High School diploma or GED

Associates degree or higher preferred

Tools

Windows OS

Diagnostic software

Industry software

Job description

Welch Equipment Company is seeking a Lead Service Tech to coordinate shop and field scheduling, track progress, and support technicians. The hybrid role intersects multiple departments to ensure timely repairs and efficient service delivery.

Requirements include a high school diploma or GED, with Associate's degree preferred, plus strong communication, maintenance/repair experience in heavy equipment or material handling, and proficiency with Windows, diagnostic software, and other tools.