Lead Service Technician

Titan Machinery; La Crosse (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401(k) with company match

Paid holidays

PTO

Job summary

Titan Machinery in La Crosse, WI seeks a Case IH/CE Lead Service Technician to diagnose, repair, and maintain diesel machinery while leading a team of diesel technicians.

The role requires 3+ years of service/diesel experience, willingness to travel to customer sites and Titan locations, and strong documentation and communication skills. Candidates should have their own tools. Titan offers a comprehensive benefits package.

Qualifications

• 3+ years of service technician/diesel mechanic experience.
• Willingness to travel to customer locations and Titan locations.
• Keen attention to detail, initiative, and ability to work independently.
• Exceptional documentation and communication abilities.
• Must have your own tools, or ability to acquire them prior to starting.

Responsibilities

• Diagnostic and Mechanical Repair Expertise: Lead by example with diagnostics and diesel repairs.
• Documentation and Communication: Complete detailed documentation and communicate issues to supervisors and customers.
• Technical Support and Training: Stay current with technical knowledge and pursue relevant training.

Skills

Travel required

Documentation

Communication

Independent work

Education

3+ years service/diesel mechanic experience

Tools

Own tools

Job description

Overview

Join the Titan Machinery team as a Case IH/CE Lead Service Technician to showcase your expertise in diesel machinery diagnostics, repairs, and maintenance while guiding a team of diesel mechanic professionals.

Responsibilities

• Diagnostic and Mechanical Repair Expertise: Lead by example with top-tier diagnostics, diesel repairs, and maintenance, ensuring high quality and efficiency while mentoring and enhancing team performance
• Documentation and Communication: Complete detailed documentation, clearly communicate issues and solutions to supervisors and customers, and utilize computer tools for task management
• Technical Support and Training: Stay current with technical knowledge, pursue relevant training, address customer complaints, and seize opportunities to improve service and drive sales

If you're passionate about heavy equipment and thrive in a fast-paced environment where professionalism and precision in mechanical work are valued, Titan Machinery offers the opportunity for growth and development. Join us in maintaining our reputation as a trusted partner in the community and beyond.

Qualifications

Required:

• 3+ years’ of Service Technician/Diesel Mechanic experience and/or related military experience
• Ability to travel to customer locations, Titan locations, and offsite training facilities, as needed
• Keen attention to detail, high level of initiative, and the ability to work independently
• Exceptional Documentation and Communication Abilities
• Must have your own tools, or the ability to acquire them prior to starting

Titan Machinery provides a generous total compensation package including the following benefits:

• Comprehensive Health and Dental Coverage

• HSA (Health Savings Account) - up to $1200 tax-free each year, contributed to your account by Titan Machinery
• 8 Paid Holidays, Competitive PTO, and Paid Company Volunteer Hours
• 401(k) with company matching on your FIRST DAY of employment
• 100% Paid Pregnancy-Related Leave and Parental Bonding
• Additional Voluntary Benefits such as: Vision Insurance, Life Insurance, Short-term Disability, and more!
• Additional Leave Benefits such as: Bereavement, Volunteer EMT, and Firefighter
• Safety Equipment Reimbursement
• Tool/Equipment Reimbursement of up to $1500 per calendar year
• Tool Insurance Provided
• Uniforms - 100% Paid by Titan - including laundering!
• Performance-based incentives

Learn more about our benefits here: https://www.titanmachinery.com/titancareers/careers/benefits

Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affinity Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply. Titan Machinery is an E-Verify participant. To learn more, please refer to the main Careers page.