Lead Service Technician

Lift Power; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Lift Power Inc. in Jacksonville, FL is seeking a skilled field service technician to repair and maintain lift trucks and related equipment. You will analyze customer problems, perform preventive maintenance, and act as the first line of technical support for fellow technicians.

This role emphasizes hands-on diagnostics, accurate timekeeping, and professional communication with customers. You will participate in apprentice evaluations and support the service supervisor with quotes and field

Qualifications

• Repair and maintain lift trucks and related equipment.
• Analyze and diagnose customer equipment problems and breakdowns.
• Assist in apprentice and new technician evaluation processes.
• Provide timely, professional communication with customers.
• Assist service technicians and support field operations.
• Act as the first responder for technical questions and after-hours calls.
• Document lead tech time and maintain good customer relations.
• Follow all company policy.

Responsibilities

• Repair and maintain lift trucks and other equipment as required.
• Analyze and diagnose customer equipment problems and breakdowns.
• Recommend correct service actions to resolve equipment performance issues.
• Perform scheduled equipment maintenance per customer contracts.
• Be the first call for technical questions during and after business hours.
• Assist in apprentice and new technician evaluation processes.
• Support Field Service Supervisor in the customer quote process.
• Maintain good customer relations and timely communications.

Skills

Repair and maintain lift trucks

Analyze and diagnose customer problems

Customer communication

Assist in apprentice/new technician评价

Assist technicians

First responder for questions

After-hours service calls

Support apprentice evaluation

Document lead tech time

Follow company policy

Job description

Perform repair and maintenance work on mechanical and electrical equipment. Analyze and recommend solutions for customer equipment problems and breakdowns. Provide assistance to all other service technicians and aid in the apprentice and new technician evaluation process. Communicate with customers in a timely and professional manner and conduct all work with efficiency to contribute to the reputation, growth, and profit of Lift Power Inc. Retain the ability to work on multiple primary duties at any given time.

Requirements

• Repair andmaintainlift trucks and other equipment
• Analyze and diagnose customer equipment problems and breakdowns
• Recommend correct service and repair actions to resolve equipment performance problems
• Repair ormodifyequipment to solve performance problems as dictated by equipment analysis
• Perform scheduled equipment maintenance per customer contracts
• Act as the first responder for all technician questions
• Be the first call from technicians needing technical helpboth duringandafter business hours
• Take occasional after-hours service calls when necessary
• Assistin technician new hire training processes
• Perform a minimum of two (2) PM audits per month focusing primarily on apprentice and new technicians
• Assistmanagement in apprentice and new technician evaluation process
• Assist Field Service Supervisor in customer quote process
• Maintain good customer relations
• Document all“lead tech” time
• Communicate with Service Department and Manager
• Follow all company policy