Lead Service Technician

Gillespie Group; Jackson (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Service Technician who excels in customer service and leadership. This role involves managing work orders, performing maintenance tasks, and ensuring a well-maintained living environment for residents. The ideal candidate will possess a strong sense of urgency, effective communication skills, and the ability to operate standard tools. Join a dynamic team where your contributions will directly impact the quality of service provided to residents. If you are ready to take on a challenging yet rewarding position, this opportunity is for you!

Qualifications

• High school diploma or equivalent work experience required.
• Ability to operate standard tools and perform basic repairs.

Responsibilities

• Complete work orders promptly and maintain accurate records.
• Assist service team members and conduct daily service huddles.

Skills

Customer Service

Communication Skills

Problem Solving

Organizational Skills

Education

High School Diploma

Vocational Training

Tools

Standard Tools

Job description

Description

The Lead Service Technician is a champion of top-notch customer service for our residents, future residents, and tenants, as well as the front line in leadership in the Supervisors absence and customer care by exceeding expectations positively and professionally.

Gillespie Group requires a background and drug screen as a condition of employment and requires physical testing. May be required to lift and carry up to 50 lbs. A valid driving license, vehicle, and current automobile insurance are required. The position requires individuals to furnish their own vehicle to fulfill all the job’s functions.

Core Values:

• Positive Team Player
• Creative Solution Oriented
• Industrious
• Knowledgeable
• Trustworthy

RESPONSIBILITIES & PROJECTS

• Complete all work orders promptly, maintain accurate records, preventative maintenance, and site and grounds inspections
• Monitor work order completion as directed by the supervisor
• Provide daily updates to the Supervisor
• Assist service team members and responsible for high-level challenging work orders.
• Conduct a daily service team huddle to map out a plan of action for the day as directed by the Supervisor.
• Turn scheduling
• Assist with capital expenditure projects including obtaining bids and vendor scheduling and communication.
• Monitor inventory and assist in ordering and adherence to budget and PO Policy
• Perform various duties such as building repairs and snow removal/shoveling to provide residents with a clean and well-maintained living environment.
• Maintain property grounds through daily inspection, clean-up, and preventative care
• Maintain and care for equipment as necessary for its continuous operation.n

Requirements

QUALIFICATIONS

• High school diploma, general education degree or related Vocational Training and/or equivalent work experience
• Ability to work with a sense of urgency to ensure all service requests are responded to in a timely manner.
• Capability of operating standard tools
• General basic knowledge of plumbing, appliance, mechanical, electrical, drywall repair, HVAC systems, and carpentry experience is preferred.
• Ability to stand and/or be in continuous motion for extended periods of time while performing job functions with physical endurance
• Ability to display effective communication, customer service, and organizational skills

Minimum Physical Expectations:

• Physical activity that requires the ability to exert 25 to 50 lbs of force frequently, and/or 10 to 20 lbs consistently
• Physical activity that on occasion requires lifting or moving 100 lbs or more
• Physical activity that requires the ability to frequently operate standard tools
• Physical activity that sometimes requires travel by car
• Physical activity that requires the ability to stand, walk, sit, use hands and fingers, handle or feel, reach with hands and arms
• Physical activity that requires the ability to frequently climb stairs, balance, stoop, kneel, crouch or crawl
• Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus. Must hear and speak well enough to conduct business over the telephone or face to face (in English) for periods of time.

Minimum Environmental Expectations:

• This position will require working indoors as well as outdoors
• This is an In Person role and will report to the property for work
• This position could face very stressful situations from time to time