Lead Service Specialist

Opensity Solutions; San Diego (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions in San Diego, CA seeks a Lead Service Specialist to support legal operations, document production, mail services and client support in a fast-paced law firm environment.

The ideal candidate is proactive, organized, and committed to top-tier service, with independent work habits and the ability to manage competing priorities while upholding service standards.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years in office/services environment.
• Prior client-facing experience.
• Proficient with Outlook, Word and Excel.
• Ability to lift 40 lbs. and carry 75 lbs.
• Ability to stand/walk for extended periods.

Responsibilities

• Deliver exceptional client service as a trusted resource and maintain service standards.
• Coordinate and perform copy, print, scanning, binding, and finishing tasks with quality checks.
• Ensure timely processing and delivery of mail, shipments, and related services.

Skills

Customer service

Office operations

Microsoft Office

Client-facing

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We are seeking a dynamic, customer-focused Lead Service Specialist to join our team and play a critical role in supporting legal operations, document production, mail services, and client support functions within a fast-paced law firm environment. This is an exciting opportunity for an experienced professional who wants to grow their career and takes pride in delivering exceptional service. The Lead Service Specialist acts as a subject matter expert, and trusted client resource.

The ideal candidate is proactive, highly organized, detail-oriented, leads by example, demonstrates a strong commitment to client service, maintains operational excellence. This role requires the ability to work independently, manage competing priorities, and drive consistent execution of best practices and service standards.

Location

San Diego, CA

Pay

23-25hr

Schedule

Monday-Friday

Responsibilities

Client Service Excellence

• Deliver exceptional customer service while acting as a trusted resource for clients and colleagues.
• Proactively communicate project status, deadlines, challenges, and resolutions.
• Ensure all client requests are completed accurately, professionally, and within established service levels.
• Respond promptly to inquiries and provide solutions-oriented support with a positive, "can-do" attitude.
• Build strong working relationships while modeling professional behavior and uphold all organizational standards, policies, and service expectations.

Production & Document Services

• Coordinate and perform copy, print, scanning, binding, and finishing services.
• Review project instructions and ensure all deliverables meet quality standards and client specifications.
• Conduct quality control checks to ensure accuracy and consistency before delivery.

Mail, Shipping & Distribution Services

• Ensure timely processing and delivery of parcels, messenger services, and overnight shipments.
• Maintain knowledge of postal regulations and shipping procedures.
• Investigate and resolve delivery issues, damaged packages, and other service-related concerns.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1-3 years of professional experience in office services, production services, copy/print operations, facilities, hospitality, records, or related service environment.
• Prior experience in a client-facing environment with a strong customer service focus.
• High level of understanding working with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

The Compensation range for this role is 23.00 to 25.00 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.