Lead Service Porter & Drive Supervisor

Alliance-Service-Group-; Elgin (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Team member discounts

Career advancement opportunities

Training and development

Job summary

Alliance Dealer Solutions is seeking a Service Porter Supervisor in Elgin, IL. The role offers full-time hours with an hourly rate of $19–$20 and potential for advancement in a fast-paced automotive environment.

You will supervise a porter team, ensure professional service drive operations, and maintain a high-quality guest experience through strong leadership and clear communication.

Qualifications

• High School Diploma or GED required.
• Valid driver’s license with a clean driving record.
• Age 18 or older.
• Supervisory or similar experience preferred.

Responsibilities

• Maintain a physical presence on the service drive to ensure a high-quality appearance.
• Acknowledge and assist all vehicles with a smile and a friendly greeting."Good morning, afternoon, or evening".
• Log all pick-up requests from advisors and cashiers as needed.
• Maintain a steady traffic flow on the service drive, using cones for lane closures if necessary.
• Monitor porter return times when assisting guests with customer pick-up to ensure a quick and memorable experience.
• Assign downtime duties such as sweeping, picking up trash, maintaining the lounge, cleaning, etc.
• Rotate lunch breaks to ensure the drive is always properly staffed.
• Assist with supervising the service department to ensure guests receive their vehicles in a timely manner as promised.
• Oversee and manage the service porter team, providing guidance, training, and support to ensure high performance and adherence to dealership standards.
• Perform other tasks as required to ensure the smooth operation of the dealership.

Skills

Leadership skills

Customer service

Organizational skills

Attention to detail

Communication skills

Professional appearance

Reliability

Education

High School Diploma or GED

Job description

Alliance Dealer Solutions is seeking a Service Porter Supervisor in Elgin, IL. The role offers full-time hours with an hourly rate of $19–$20 and potential for advancement in a fast-paced automotive environment.

You will supervise a porter team, ensure professional service drive operations, and maintain a high-quality guest experience through strong leadership and clear communication.