Lead Service Operator – Metering & Field Diagnostics

City of Caldwell; Caldwell (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

The City of Caldwell is seeking an advanced-level Service Operator to perform specialized technical work in service operations. This role involves customer issue resolution, leading service crews, and advanced diagnostics.

Applicants must have a high school diploma or GED and four years of related experience in water utilities. Relevant licenses, excellent problem-solving skills, and the ability to work in varied weather conditions are essential. Enjoy an opportunity to make a difference while maintaining an independent work schedule.

Qualifications

• Minimum of four years of experience in water utility service, distribution, or metering.
• Experience leading service crews or projects.
• Ability to work varying shift hours and participate in on-call rotation.

Responsibilities

• Lead technician for meter installation, calibration, and diagnostics.
• Oversee customer service investigations related to billing disputes and complaints.
• Respond to emergency situations and service line breaks.

Skills

Leadership

Advanced diagnostics

Customer service

Technical instruction

Problem resolution

Education

Graduation from High School or GED

Class III Water Distribution License

Class B CDL with Tanker Endorsement

Tools

Automated meter reading systems (AMR/AMI)

Work order management systems

Job description

The City of Caldwell is seeking an advanced-level Service Operator to perform specialized technical work in service operations. This role involves customer issue resolution, leading service crews, and advanced diagnostics.

Applicants must have a high school diploma or GED and four years of related experience in water utilities. Relevant licenses, excellent problem-solving skills, and the ability to work in varied weather conditions are essential. Enjoy an opportunity to make a difference while maintaining an independent work schedule.