Lead Service Manager, Heavy Equipment & Field Support

Luby Equipment LLC; Fenton (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Luby Equipment in Missouri is seeking a Service Manager to lead the branch's service technicians, maximize productivity, and ensure equipment is properly maintained and repaired for a seamless customer experience.

You will collaborate with the General Service Manager and branch staff while focusing on customer satisfaction, safe operations, accurate quotations, and timely work orders.

Qualifications

• Five years' experience in heavy equipment and customer service.
• Knowledge of construction equipment, schematics and diagrams.
• Proficiency with Microsoft Office and dealer business systems.
• Excellent written and oral communication skills.
• Valid driver's license with acceptable driving record.

Responsibilities

• Coordinate shop and field technicians to maximize daily productivity.
• Evaluate technician performance and identify training needs.
• Supervise diagnosis and repair of equipment to ensure safety and quality.
• Ensure accurate quotations, correct diagnosis and minimal rework.
• Process work orders and maintain timely documentation.
• Advise customers on repair plans before, during, and after work.
• Monitor parts and service needs and communicate with customers.
• Support warranty reimbursements with service staff and warranty admin.
• Promote safety culture through leadership, accountability, and communication.
• Track running costs of service trucks and maintenance records.
• Maintain DOT and license reporting and system entries.
• Set up ProCare/TFM/SiteWatch in the system.

Skills

Customer service

Communication

Teamwork

Leadership

Work ethic

Tools

Microsoft Office

Dealer business systems

Job description

Luby Equipment in Missouri is seeking a Service Manager to lead the branch's service technicians, maximize productivity, and ensure equipment is properly maintained and repaired for a seamless customer experience.

You will collaborate with the General Service Manager and branch staff while focusing on customer satisfaction, safe operations, accurate quotations, and timely work orders.