Lead Service Designer - User-Centred Digital Services

Octopus Computer Associates; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Octopus Computer Associates in the United States is seeking a senior service designer to work with user researchers, designers, content specialists and policy teams to shape outstanding digital services. You will help transform how services are used by making them more efficient, simpler, faster and easier to use.

You will lead easy-to-use, accessible design while aligning with user needs and business goals, bridging organisational boundaries and using storytelling to communicate outcomes to

Responsibilities

• Work collaboratively with user researchers, interaction designers, content designers and performance analysts as well as with software developers, policy and legal teams to produce outstanding digital services
• Deliver world-class, user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use
• Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives
• Bridge organisational boundaries to help make designs a success
• Lead the design perspective in discussions with teams and stakeholders, highlighting opportunities to establish benchmarks and to identify measures to track the impact of changes
• Use engaging storytelling and visual methods to demonstrate the outcomes of user centred research and design to both technical and non-technical stakeholders
• Contribute to the development of new value propositions for existing and new clients where necessary
• Promote design-led service transformation through education, process improvements and ideation/experimentation across the account.
• Experience creating high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints
• Ability to thrive in highly complex service areas
• Ability to establish and communicate design solutions that fulfil user needs and business objectives
• Experience visualising whole, end-to-end services across multiple business areas and government departments
• Ability to collaborate effectively, build strong working relationships and work as part of a team with a proactive and positive attitude
• A positive user-centred design mentality, the ability to share best practices, coach team members and educate the wider account
• Ability to think differently and bring a different lens to stakeholder and user problems as well as be open to try new ideas when the opportunity arises.
• Communicate complex design concepts, show good judgement and evangelise the benefits of user-centred design.
• Candidate will ideally have knowledge of CESA.

Job description

Octopus Computer Associates in the United States is seeking a senior service designer to work with user researchers, designers, content specialists and policy teams to shape outstanding digital services. You will help transform how services are used by making them more efficient, simpler, faster and easier to use.

You will lead easy-to-use, accessible design while aligning with user needs and business goals, bridging organisational boundaries and using storytelling to communicate outcomes to