Lead Service Department Manager – Ag & Lawn Equipment

Castongia Tractor Valparaiso; Valparaiso (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Castongia Tractor Valparaiso is seeking a Service Manager to lead the Service Department, drive profitable operations, and ensure high customer satisfaction. You will oversee staffing, training, quotes, and coordination with parts and sales to deliver timely repairs and positive customer outcomes.

The role emphasizes professional standards, effective communication, and adherence to manufacturer programs, with responsibilities across budgeting, reporting, and service quality in Indiana.

Qualifications

• 5+ years work related experience.
• Previous supervisory or management experience preferred but not required.
• Ability to write and work on routine reports and correspondence.
• Ability to speak effectively one on one or before groups of customers or employees of the organization.
• Ability to interpret department financial statements.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Ability to define problems, collects data, establish facts and draw valid conclusions.
• Computer skills
• Strong organizational skills

Responsibilities

• Provide the leadership role regarding recruitment, screening and hiring of service personnel.
• Maintain good communications with Service Writer and other store Service Managers.
• Maintain all management reports necessary to audit the performance of department and individual employees.
• Oversee a priority system for scheduling all service work, both customer and internal.
• Ensure that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturer’s requirements in a timely manner.
• Ensure that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
• Make recommendations regarding the upkeep of Service resources including Buildings, Service vehicles, grounds and oversee the maintenance of the fleet in a manner to provide a profitable operation.
• Coordinate department training program.
• Assist in the development and administration of service-related customer clinics.
• Assist with marketing and service promotions.
• Always conduct self so as to present a professional image of the dealership.
• Maintain quotes and service pricing guides. Generate new guides as needed or required. Calculate quotes for customers as needed.
• Provide follow-up to customers after completion of repairs or service.
• Regular and timely communications with Service Clerk on work orders.
• Perform other functions or duties as directed by management in line with the objectives of the dealership.
• Maintaining the dealership incentive program.
• Proactively works with other employees and Departments to give the customer a positive experience in ways that promote respect and teamwork.
• Understands and follows the company core values and mission when working with customers, other departments and with all stakeholder group.
• Provide backup support for shop foreman’s primary duties.
• All other duties assigned by Management.

Job description

Castongia Tractor Valparaiso is seeking a Service Manager to lead the Service Department, drive profitable operations, and ensure high customer satisfaction. You will oversee staffing, training, quotes, and coordination with parts and sales to deliver timely repairs and positive customer outcomes.

The role emphasizes professional standards, effective communication, and adherence to manufacturer programs, with responsibilities across budgeting, reporting, and service quality in Indiana.