Lead Service Coordinator

Easterseals-Goodwill Northern Rocky Mountain Inc.; Provo (UT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Vision, Dental

PTO

401(k) + match

Tuition Assistance

FSA/HSA

ESGW discounts

Wellness Program

Goodwill Stores discount

Job summary

Easterseals-Goodwill Northern Rocky Mountain Inc. seeks a Lead Service Coordinator in Provo, UT to guide Service Coordination operations while managing a full EI caseload.

You will oversee referrals, intake, documentation, and provider coordination to ensure timely access to high-quality services for eligible children and families. The role emphasizes regulatory compliance, program monitoring, and collaboration with families, providers, and community partners to promote effective,

Qualifications

• Bachelor's degree preferred or equivalent combination of education and experience in pediatric early intervention.
• 5+ years' experience providing pediatric early intervention services preferred.
• Experience with infants/children and developmental delays or disabilities preferred.

Responsibilities

• Provide leadership and support for Service Coordination operations while maintaining a full caseload of families in EI.
• Oversee referral, intake, documentation, and provider coordination processes.
• Support compliance with state and federal regulations; assist Program Manager with performance monitoring, data quality, and reporting.
• Serve as a primary resource to Service Coordinators and promote consistent policy implementation.
• Partner with families, providers, and community agencies to ensure timely access to high-quality EI services.

Skills

Bilingual English/Spanish

Strong interpersonal skills

Documentation & reporting

Prioritization & multitasking

Adaptability

Family empowerment

Communication

CPR & First Aid

Baby Watch EI credential

Education

Bachelor's degree preferred

5+ years pediatric EI experience

Job description

The Lead Service Coordinator provides leadership and support for Service Coordination operations while maintaining a full caseload of families participating in the Early Intervention Program. This position oversees referral, intake, documentation, and provider coordination processes, supports compliance with state and federal regulations, and assists the Program Manager in monitoring program performance, data quality, and reporting requirements. The Lead Service Coordinator serves as a primary resource to Service Coordinators, promotes consistent implementation of policies and procedures, and partners with families, providers, and community agencies to ensure timely access to high-quality early intervention services that support the developmental needs of eligible children and their families.

Requirements

• Excellent oral, written, organizational, and documentation skills.
• Bilingual (English/Spanish) skills are strongly preferred and considered an asset in serving children and families.
• Knowledge of local community resources and family support services.
• Ability to effectively prioritize and manage multiple responsibilities in a fast‑paced environment.
• Demonstrated ability to adapt to change with a positive, solution-focused approach.
• Ability to motivate, educate, and empower families while promoting self-sufficiency.
• Strong interpersonal skills with the ability to build collaborative relationships with families, providers, and community partners.
• Baby Watch Early Interventionist Credential required or ability to obtain within established timeframes.
• Current CPR and First Aid certification required or ability to obtain within established timeframes.

Physical Requirements

• Ability to move independently or with reasonable accommodation within the facility and community.
• Applicant must be physically and mentally able to perform all requirements of the job.
• Applicant must pass DMV check.
• All positions require the completion of a background check. Acknowledging or having criminal convictions does not constitute an automatic bar to employment.

Experience

• Bachelor's degree from a nationally accredited college or university preferred.
• Equivalent combination of education and five (5) or more years of experience providing pediatric early intervention services may be considered.
• At least 5 years' experience working with infants and children.
• Experience providing services to children with developmental delays, disabilities, or other special needs preferred.
• Experience in pediatric early intervention services preferred.

Easterseals‑Goodwill offers a comprehensive & competitive benefits package including:

• Medical, Vision, Dental, and Voluntary Products
• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending & Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Easterseals‑Goodwill is a 501(c)(3) nonprofit organization and is a qualifying employer for the Public Service Loan Forgiveness ("PSLF") program. Under the PSLF, you may be eligible for student loan forgiveness on qualifying loans under specific terms. Contact your loan provider for more information.

Easterseals‑Goodwill (ESGW) is an equal‑opportunity employer and encourages all qualified applicants to apply. We are committed to maintaining a recruitment process that is fair and accessible to everyone.

Our goal is to foster a workplace that values diverse perspectives and creates an environment where individuals from various backgrounds feel respected and supported.

We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetics, or veteran status, in accordance with applicable laws.

If you need assistance or accommodation during the application process, please inform us, and we will do our best to provide appropriate support.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.