Lead Service Attendant

Nichols College; Dudley (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Amtrak is seeking a Lead Service Attendant to create a welcoming onboard environment and lead a team delivering food and beverage service to passengers. The role emphasizes customer satisfaction, sanitation, and safe, compliant operations across all service stages.

The position requires strong communication, 21+ age for alcohol service, and the ability to lift up to 50 lbs and stand for long periods. Training and schedule flexibility are expected.

Qualifications

• Experience in a customer service or similar public contact role demonstrating responsibility and leadership.
• Strong, clear verbal communication and interpersonal skills, with a professional demeanor.
• Attendance and safe work record must be satisfactory.
• High school diploma or GED is required, 21+ for alcohol service.

Responsibilities

• Create a welcoming atmosphere for Amtrak passengers and exceed customer expectations.
• Coordinate work and supervise food and wait staff for onboard service.
• Maintain rail car cleanliness and comply with FDA and Amtrak standards.
• Work independently while supporting service staff and ensuring customer satisfaction.
• Communicate effectively with passengers and crew during regular and off-schedule operations.
• Ensure safe practices and sanitation during loading, stocking, serving, cleanup, and end-of-trip close-outs.
• Oversee security, sale, handling, and accounting of food and beverage items.
• Adhere to cash and credit procedures and protect Amtrak funds.
• Follow uniform and grooming requirements and complete related paperwork.
• Operate a cash register or POS and follow established accounting procedures.

Skills

Customer service

Leadership

Verbal communication

Interpersonal skills

Professional demeanor

Cash handling

Education

High school diploma or GED

Tools

Cash register / POS device

Accounting procedures

Job description

and the job listing Expires on October 5, 2026

Full-Time Job Hospitality, Events & Tourism

The Lead Service Attendant (LSA) is primarily responsible for creating a welcoming atmosphere of hospitability for Amtrak passengers that results in exceeding customer expectations.

ESSENTIAL FUNCTIONS:

• Works in a fast-paced environment onboard trains.
• Coordinates work and supervises a team of food and wait staff responsible for the provision of food and beverage service to Amtrak passengers.
• Maintains cleanliness of rail car interior ensuring compliance with FDA and Amtrak Service Standards requirements.
• Functions independently while simultaneously supporting the service staff.
• Utilizes superior interpersonal skills to communicate clearly and effectively with passengers and crew to ensure employee and customer satisfaction in both ideal and off-schedule conditions.
• Responsible for safe practices and meeting sanitation standards during all segments of service from loading, stocking, preparing, serving, clean-up, and end of trip close outs.
• Responsible for the security, sale, safe handling and accounting of food and beverage products.
• Strictly complies with cash and credit transaction handling procedures and protects Amtrak funds.
• Adheres to uniform and grooming requirements.
• Prepares associated paperwork.
• Utilizes a cash register or similar point of sale device and follows established accounting procedures

MINIMUM QUALIFICATIONS:

• Must have some experience in a customer service or similar public contact role exhibiting responsibility, initiative, physical coordination, problem-solving, creativity, and leadership characteristics.
• Work experience must demonstrate strong, clear and effective verbal communication and interpersonal skills, professionalism, and a customer-friendly demeanor.
• Must have satisfactory attendance and safe work record.
• High school diploma or GED Required.
• Must be at least 21 years of age upon completion of classroom training (due to service of alcoholic beverages).
• Be able to lift 50lbs.
• Be able to work while standing for long periods of time.
• Be able to work a variety of hours and days off, including up to six to eight days away from home crew base.
• Demonstrate a friendly, outgoing, and courteous disposition.
• Must have prior satisfactory work performance.