Shift Lead

Wings Over; Springfield (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Energetic and collaborative work environment

Paid time off for activism

Weekly pay through direct deposit

Participation in tip pool

Free food and discounts

Opportunities for advancement

Job summary

Wings Over is seeking a Shift Lead to supervise store Crew Members and assist with store operations. Responsibilities include ensuring cleanliness, cash handling, and coaching team members while modeling Wings Over's standards. The candidate should have at least one year of supervisory experience in food/hospitality, possess a Serv-Safe Certification, and be able to lift 50 lbs.

This position requires flexibility in scheduling, with availability to open or close shifts. Join Wings Over to create gold standard experiences for our guests!

Qualifications

• At least one (1) year of store-level supervisor experience in food/hospitality preferred.
• Serv-Safe Certification required.
• Knowledge of supervisory practices and procedures.
• Able to communicate clearly and concisely.
• Able to lift 50 lbs. and can stand for prolonged periods of time.

Responsibilities

• Supervise store Crew Members and assist with store operations.
• Maintain cleanliness and organization of workstations.
• Assist with cash drawers and preparing bank deposits.
• Model Wings Over standards and coach Crew Members.
• Ensures regular and punctual attendance.

Skills

Supervisory practices and procedures

Strong interpersonal and leadership skills

Able to handle confidential/sensitive information

Effective communication skills

Flexibility in scheduling

Education

Serv-Safe Certification

Job description

Wings Over is looking for a Shift Lead to join our team. As a Shift Lead, you will be responsible for supervising store Crew Members, opening or closing the store, and assisting with cash drawers.

Benefits

• An energetic, collaborative, and positive work environment
• Paid time off for activism
• Weekly pay through direct deposit
• Participation in tip pool
• Free food and discounts for you and your family
• Opportunities for advancement

Day in the Life

• Works side by side with the team frying chicken, greeting guests, and modeling Wings Over standards, values, and behaviors
• Supervises with integrity, honesty, and knowledge that promotes the culture, values, and mission of Wings Over
• Demonstrates knowledge of and trains others on core products, processes, and FOH/BOH workstations; positively coaches Crew Members on such items
• Identifies and communicates appropriate responsibilities and duties to store Crew Members to ensure smooth flow of operations
• Anticipates obstacles and takes action to prevent or minimize their impact
• Keeps all workstations clean and organized and coaches team to do the same; follows health, safety, and sanitation guidelines for all products
• Assist with checking cash drawers and preparing bank deposits
• Contributes as needed to wider Wings Over efforts to achieve store goals and sales growth
• Maintains regular and punctual attendance
• Maintains a neat and tidy appearance by wearing the Wings Over uniform and adhering to our Wings Over dress code
• Other related duties as assigned

Qualifications

• At least one (1) year of store-level supervisor experience in food/hospitality preferred
• Serv-Safe Certification required
• Knowledge of supervisory practices and procedures
• Able to communicate clearly and concisely
• Able to appropriately handle confidential/sensitive information
• Strong interpersonal and leadership skills; able to coach others
• Flexible schedule - available nights, holidays, and weekends with availability to open or close shifts
• Able to lift 50 lbs. and can stand for prolonged periods of time
• Legal US work authorization

About Wings Over

For over 20 years, Wings Over has served the best crispy chicken wings and hand-breaded tenders. Join us on our journey to create gold standard experiences that leave everyone happier than before they interacted with us.

Wings Over is an Equal Opportunity Employer.