Lead Server & Shift Coach — Flexible Schedule

Jeremiah's Italian Ice; Jacksonville (FL); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Free uniforms

Job summary

Jeremiah's Italian Ice is seeking a Lead Server in Jacksonville, FL to support store operations and deliver a 5-Star Guest experience. This part-time, non-exempt role guides the team, oversees shifts, and helps onboard new Squad Members while maintaining brand standards and ensuring safe, clean operations.

The Lead Server acts as a role model for service and operational excellence, assisting with opening/closing, cash handling, and promoting upselling to meet sales goals.

Qualifications

• Must be 18 years of age or older.
• Minimum 1 year of experience in quick service, fast casual, retail, hospitality, or customer service.
• Experience in shift leadership or training preferred but not required.
• Strong communication skills and a guest‑focused attitude.
• Ability to lead peers confidently and respectfully.
• Reliable, self-motivated, able to work independently when needed.

Responsibilities

• Lead shifts by modeling 5-Star Service and ensuring Squad Members deliver exceptional guest experiences.
• Support the Store Manager in coaching, training, and guiding team members during shifts.
• Conduct daily pre-shift huddles and communicate key priorities from the Launch Pad.
• Assign team tasks and floor positions to maintain operational efficiency during peak periods.
• Foster a positive, respectful, and collaborative team environment.
• Maintain professional communication and promote accountability among peers.
• Assist with onboarding tasks, including demonstrating procedures and safety practices.

Skills

Communication

Peer leadership

Reliability

Problem solving

Initiative

Brand commitment

Job description

Jeremiah's Italian Ice is seeking a Lead Server in Jacksonville, FL to support store operations and deliver a 5-Star Guest experience. This part-time, non-exempt role guides the team, oversees shifts, and helps onboard new Squad Members while maintaining brand standards and ensuring safe, clean operations.

The Lead Server acts as a role model for service and operational excellence, assisting with opening/closing, cash handling, and promoting upselling to meet sales goals.