5-Star Guest Service Associate | Flexible Hours & Training

Jeremiah's Italian Ice; Orlando (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Job summary

Jeremiah's Italian Ice is seeking a friendly Server to greet guests, take orders, and serve high-quality products to brand standards. You will collaborate with the team to ensure smooth daily operations and deliver an exceptional guest experience in a fast-paced setting.

Ideal candidates have at least 1 year in customer service, strong communication, and a positive, energetic approach to representing the brand and engaging guests.

Qualifications

• Minimum of 1 year of experience in quick service, fast casual, retail, hospitality, or other customer service roles.
• Outgoing, friendly, and guest-focused personality.
• Ability to work independently and collaboratively as part of a team.
• Self-motivated and proactive in assisting guests and supporting team operations.
• Strong communication and interpersonal skills.
• Professional and enthusiastic representation of the brand.
• Enjoys engaging with guests and creating positive experiences.

Responsibilities

• Greet guests warmly, take orders accurately, and serve with a smile.
• Deliver exceptional 5-Star Guest Service at all times.
• Work collaboratively with team members to ensure smooth operations.
• Maintain professional relationships with co-workers, refraining from gossip.
• Answer guest questions accurately and politely.
• Support team members when needed to ensure a positive guest experience.
• Prepare, serve, and maintain all products according to brand standards for quality, consistency, and food safety.
• Demonstrate strong product knowledge, including Limited Time Offers, promotions, catering orders, and Rewards Program details.
• Perform opening and closing responsibilities as assigned.
• Maintain cleanliness, organization, and operational readiness of the store.
• Stock and rotate inventory to ensure efficiency and availability.
• Assist with upselling and guest engagement to support store sales.
• Follow portion control and preparation standards to minimize waste.
• Handle cash and other forms of payment accurately.
• Support sales goals by promoting add-ons, specials, and promotions.

Skills

Guest service

Communication

Teamwork

Brand representation

Guest engagement

Job description

Jeremiah's Italian Ice is seeking a friendly Server to greet guests, take orders, and serve high-quality products to brand standards. You will collaborate with the team to ensure smooth daily operations and deliver an exceptional guest experience in a fast-paced setting.

Ideal candidates have at least 1 year in customer service, strong communication, and a positive, energetic approach to representing the brand and engaging guests.