Lead Server & Shift Coach: 5-Star Service

Jeremiah's Italian Ice; Florida; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Opportunity for advancement

Training & development

Employee discounts

Flexible schedule

Job summary

Jeremiah’s Italian Ice in the United States (Florida) is hiring a Lead Server to support store operations, model 5-Star service, and assist the Store Manager on shifts. You’ll guide a squad, ensure brand standards, onboard new team members, and help maintain a safe, clean environment.

As a part-time, non-exempt role, you’ll lead with example, promote guest engagement, and help keep opening/closing procedures and cash handling accurate while supporting a positive team culture.

Qualifications

• Must be 18 years of age or older.
• Minimum 1 year of experience in quick service, fast casual, retail, hospitality, or customer service.
• Experience in shift leadership or training preferred but not required.

Responsibilities

• Lead shifts by modeling 5-Star Service and ensuring Squad Members deliver exceptional guest experiences.
• Coach, train, and guide team members during shifts.
• Conduct daily pre-shift huddles and communicate key priorities from the Launch Pad.
• Assign tasks and floor positions to maintain operational efficiency during peak periods.
• Foster a positive, respectful, and collaborative team environment.
• Maintain professional communication and promote accountability among peers.
• Assist with onboarding tasks, including demonstrations and safety practices.
• Execute opening and closing responsibilities and verify store readiness.
• Prepare and maintain Jeremiah’s products to brand standards and food safety.
• Demonstrate product knowledge of Limited Time Offers, promos, and Rewards details.
• Ensure the store is clean, safe, and compliant with sanitation and safety standards.

Skills

Communication

Leadership

Reliability

Problem solving

Initiative

Brand enthusiasm

Job description

Jeremiah’s Italian Ice in the United States (Florida) is hiring a Lead Server to support store operations, model 5-Star service, and assist the Store Manager on shifts. You’ll guide a squad, ensure brand standards, onboard new team members, and help maintain a safe, clean environment.

As a part-time, non-exempt role, you’ll lead with example, promote guest engagement, and help keep opening/closing procedures and cash handling accurate while supporting a positive team culture.