Lead Server & Shift Coach — 5-Star Service

Jeremiah's Italian Ice; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Free uniforms

Free food & snacks

Job summary

Jeremiah's Italian Ice is seeking a Lead Server in Jacksonville, FL for a part-time, non-exempt role. You will model top-tier service, guide teammates on shifts, and help manage store operations to deliver an outstanding guest experience.

The role includes training, onboarding newer Squad Members, and supporting the Store Manager to maintain brand standards and a safe, clean environment. Flexibility and teamwork are essential.

Qualifications

• Must be 18 years of age or older.
• Minimum 1 year of experience in quick service, fast casual, retail, hospitality, or customer service.
• Experience in shift leadership or training preferred but not required.

Responsibilities

• Lead shifts by modeling 5-Star Service and ensuring Squad Members deliver exceptional guest experiences.
• Support the Store Manager in coaching, training, and guiding team members during shifts.
• Conduct daily pre-shift huddles and communicate key priorities from the Launch Pad.
• Assign team tasks and floor positions to maintain operational efficiency during peak periods.
• Foster a positive, respectful, and collaborative team environment.
• Maintain professional communication and promote accountability among peers.
• Assist with onboarding tasks, including demonstrating procedures and safety practices.
• Execute opening and closing responsibilities, completing checklists and verifying store readiness.
• Prepare, serve, and maintain all Jeremiah's products to brand standards, ensuring quality and food safety.
• Demonstrate strong product knowledge, including Limited Time Offers, promotional items, and Rewards Program details.
• Ensure the store environment is clean, safe, and compliant with sanitation and safety standards.
• Stock, organize, and rotate inventory; monitor par levels and report shortages.
• Promote upselling and guest engagement to support sales goals.
• Follow cash handling procedures to ensure accuracy and minimize errors.

Skills

Communication

Leadership

Reliability

Problem-solving

Initiative

Brand enthusiasm

Job description

Jeremiah's Italian Ice is seeking a Lead Server in Jacksonville, FL for a part-time, non-exempt role. You will model top-tier service, guide teammates on shifts, and help manage store operations to deliver an outstanding guest experience.

The role includes training, onboarding newer Squad Members, and supporting the Store Manager to maintain brand standards and a safe, clean environment. Flexibility and teamwork are essential.