Lead Server - Preston Pointe

Preston Pointe, LLC; Morrisville (NC); On-site; USD 22,000 - 33,000; Full time

Job summary

Preston Pointe, LLC in Morrisville, NC, is seeking a Lead Server to provide senior front-of-house service in our fine dining setting for residents. This non-tipped position coordinates with dining room operations and serves as a liaison between front and back of house.

You will supervise staff, maintain service standards, and ensure an elevated dining experience. Requirements include 21+, 3 years fine dining with leadership, alcohol service knowledge, and strong communication and sanitation

Qualifications

• Must be at least 21 years of age.
• Minimum of 3 years of fine dining experience with leadership or training experience preferred.
• Experience with beer, wine, and alcohol service.
• Strong customer service, communication, and interpersonal skills.
• Experience with staff training and supervision.
• Knowledge of safe food handling practices and sanitation guidelines.
• Experience with POS systems preferred.

Responsibilities

• Provide exceptional table service, including taking orders, delivering meals, bussing, and resetting tables.
• Ensure resident satisfaction by proactively addressing requests, concerns, and special needs.
• Deliver meals to resident apartments as directed.
• Maintain thorough knowledge of daily menu items, ingredients, and preparation methods.
• Act as shift leader in the absence of the Dining Room Supervisor or Culinary Director.
• Responsible for training all new servers.
• Monitor and verify completion of opening, running, and closing side work.
• Supervise dining room operations to ensure efficiency, cleanliness, and service standards are met.
• Promote a positive work environment through professionalism, teamwork, and respect.
• Assist with additional Dining Services needs as assigned.

Skills

Age 21+

Fine dining leadership

Alcohol service knowledge

Customer service & communication

Staff training

Sanitation & safety knowledge

POS systems experience

Tools

POS systems

Job description

Job Summary:

The Lead Server serves as the senior front-of-house team member responsible for ensuring efficient, high quality fine dining service for residents. In addition to standard serving responsibilities, this role supports dining room operations, and acts as a liaison between the front and back of house. The Lead Server assists in supervising staff, maintaining service standards, and ensuring a seamless and elevated dining experience for residents and guests. This is a non-tipped position.

Qualifications:

• Must be at least 21 years of age
• Minimum of 3 years of fine dining experience, with demonstrated leadership or training experience preferred
• Experience with beer, wine, and alcohol service
• Eligibility as determined by background screening, drug screening, and physician physical.
• Strong customer service, communication, and interpersonal skills
• Friendly demeanor with a passion for working with seniors.
• Ability to listen and communicate clearly with patience and professionalism
• Knowledge of safe food handling practices and sanitation guidelines
• Experience with POS systems preferred

Essential Duties and Responsibilities:

Service & Resident Experience

• Provide exceptional table service, including taking orders, delivering meals, bussing, and resetting tables
• Ensure resident satisfaction by proactively addressing requests, concerns, and special needs
• Deliver meals to resident apartments as directed
• Maintain thorough knowledge of daily menu items, ingredients, and preparation methods

Leadership & Oversight

• Act as shift leader in the absence of the Dining Room Supervisor or Culinary Director
• Responsible for training all new servers
• Monitor and verify completion of opening, running, and closing side work
• Supervise dining room operations to ensure efficiency, cleanliness, and service standards are met

Operations & Coordination

• Serve as the primary liaison between front-of-house and back-of-house teams to ensure smooth service flow
• Assist in resolving service delays and order issues
• Maintain organization and cleanliness of the dining room, server stations, and service areas
• Ensure adherence to all sanitation, safety, and company policies, including alcohol service regulations

Team Support

• Promote a positive work environment through professionalism, teamwork, and respect
• Assist with additional Dining Services needs as assigned

Work Schedule Requirements:

• Must be able to work nights, weekends, and holidays as needed