Lead Server-LS

fhcexternal; Billings (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

fhcexternal is seeking a Lead Server to oversee daily dining operations in a senior living setting. You will coordinate meal delivery, guide culinary staff, and ensure high-quality, restaurant-style service for residents, patients, staff, and guests.

This hourly role requires flexibility for day and evening shifts, some weekends and holidays, adherence to food safety, infection control, and dietary restrictions, and a collaborative approach to create a warm, welcoming dining experience.

Qualifications

• Minimum of 2 years in food service or dining operations preferred.
• Supervisory or lead experience preferred in healthcare dining.
• Ability to read, write, and speak English.
• Basic food preparation knowledge.
• Knowledge of sanitation, safety practices, and infection control procedures.
• Ability to lead, train, and support team members.

Responsibilities

• Lead daily dining service operations, ensuring timely and accurate meal delivery.
• Provide direction, coaching, and support to culinary staff during shifts.
• Coordinate dining room setup, tray service, and meal presentation.
• Ensure adherence to residents' dietary restrictions and portion control.
• Deliver meals and maintain cleanliness of dining areas.
• Provide high-quality, restaurant-style table service to residents and staff.
• Take orders and relay to kitchen for timely service.
• Promote a respectful, service-oriented atmosphere and resolve concerns.

Skills

Leadership

Coaching

Food service

Customer service

Infection control

Job description

Position Summary/Objective

The Lead Server is responsible for overseeing dining service operations while assisting with meal preparation, tray service, and dining room setup in a senior living or healthcare environment. This role ensures adherence to food safety standards, infection control practices, and dietary restrictions based on residents’ individualized care plans. The Lead Server provides guidance to culinary staff, supports efficient service flow, and promotes a positive dining experience for residents, patients, staff, and guests.

Position Type and Expected Hours of Work

This is an hourly position, expected hours include days, evenings, some weekends, and some holidays.

Essential Functions and Duties

• Lead daily dining service operations, ensuring the timely and accurate delivery of meals to residents, patients, guests, and staff.
• Serve as a point of contact for culinary staff during shifts, providing direction, coaching, and support to monitor and maintain staff performance during meal service.
• Coordinate and oversee dining room setup, tray line service, and professional meal presentation.
• Ensure staff adherence to all resident and/or patient dietary restrictions, special diets, and portion control requirements.
• Deliver resident meal carts and maintain the proper setup and cleanliness of all assigned dining areas.

• Provide high-quality, restaurant-style table service to residents, fostering a warm, welcoming, and hospitality-driven dining environment.
• Take accurate food and beverage orders and communicate clearly with kitchen staff for timely service.
• Set, clear, and reset tables promptly, ensuring a clean, organized, and inviting dining environment.
• Support resident satisfaction by promptly addressing concerns and promoting a respectful, service-oriented atmosphere.
• Collaborate with team members for smooth and efficient service across all meal periods.
• Support special events, themed dinners, and community activities to enhance the overall resident experience.

• Assist the Cook with food preparation and service, adhering to all established procedures, guidelines, and regulations.
• Ensure the proper cleaning, sanitation, and stocking of all kitchen and dining areas.
• Accurately record temperatures for refrigerators, freezers, and food items as mandated by regulatory requirements.
• Wash and store dishes in full compliance with sanitation standards.
• Maintain comprehensive knowledge of all Federal, State, and community rules, regulations, policies, and procedures relevant to dining services.

Travel

None

General Responsibility as Required for Position

• Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
• Attends department meetings as required.
• Demonstrates accountability to accept responsibility for personal/professional growth and any required certifications/licenses, if applicable.
• Completes mandatory training and competencies annually.

AAP/EEO Statement

Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.

Education/Experience/Training

• Minimum of 2 years of food service experience preferred; supervisory or lead experience preferred.
• Experience in senior living, long-term care, or healthcare dietary services preferred.
• Ability to read, write, and speak English.
• Basic food preparation knowledge.
• Knowledge of sanitation, safety practices, and infection control procedures.
• Ability to lead, train, and support team members.

License and Certification

• Manager ServSafe Certification Preferred