Lead Server - Full Time

Insight Living; West Linn (OR); On-site; USD 21,000 - 30,000; Full time

Job summary

Insight Living is seeking a Lead Server to oversee dining service in a senior living setting. You will manage server activities, answer resident questions, and ensure a dignified dining experience with attention to dietary restrictions and menu knowledge.

The role emphasizes teamwork, training, and collaboration with kitchen and management to uphold high service standards and ensure resident satisfaction.

Qualifications

• Must possess a minimum of a high school diploma or equivalent.
• Prior experience in similar facility or food service.
• 1-2 years of prior server experience.

Responsibilities

• Take meal orders accurately while considering dietary restrictions and preferences.
• Serve meals promptly and courteously, provide refills as requested.
• Provide guidance to serving staff, including assigning tasks and ensuring duties are conducted effectively and efficiently.
• Train new servers on dining service protocols, including proper etiquette, menu knowledge, and resident interaction.
• Address any resident concerns or special requests promptly and courteously, ensuring their needs are met with care and attention.
• Communicate effectively with all other culinary staff to coordinate meal service efficiently.
• Monitor the quality of service provided by serving staff and provide feedback for improvement as needed.
• Assist with scheduling and staffing needs.
• Provide friendly and attentive service to enhance the dining experience.
• Maintain knowledge of menu items, ingredients, and portion sizes to answer resident questions accurately.
• Follow food safety and sanitation guidelines.
• Collaborate with management to implement and uphold dining service standards and protocols, ensuring a consistently high level of service delivery.
• Maintain a positive and collaborative work environment among serving staff, fostering teamwork and camaraderie.

Skills

Communication

Leadership

Teamwork

Scheduling

Detail orientation

Food safety

Resident needs

Education

High school diploma or equivalent

Job description

Job Details: Job Location: WEST LINN, OR 97068, Position Type: Full Time, Job Shift: Any, POSITION SUMMARY

The Lead Server oversees Servers and coordinates service in a manner to ensure customer satisfaction.

RESPONSIBILITIES

• Take meal orders accurately while considering their dietary restrictions and preferences.
• Serve meals promptly and courteously, provide refills as requested.
• Provide guidance to serving staff, including assigning tasks and ensuring duties are conducted effectively and efficiently.
• Train new servers on dining service protocols, including proper etiquette, menu knowledge, and resident interaction.
• Address any resident concerns or special requests promptly and courteously, ensuring their needs are met with care and attention.
• Communicate effectively with all other culinary staff to coordinate meal service efficiently.
• Monitor the quality of service provided by serving staff and provide feedback for improvement as needed.
• Assist with scheduling and staffing needs.
• Provide friendly and attentive service to enhance the dining experience.
• Maintain knowledge of menu items, ingredients, and portion sizes to answer resident questions accurately.
• Follow food safety and sanitation guidelines.
• Collaborate with management to implement and uphold dining service standards and protocols, ensuring a consistently high level of service delivery.
• Maintain a positive and collaborative work environment among serving staff, fostering teamwork and camaraderie.
• Supervisory Responsibility: No.

Qualifications

Education & Experience

• Must possess a minimum of a high school diploma or equivalent.
• Prior experience in similar facility or food service.
• 1-2 years of prior server experience.

Knowledge, Skills & Abilities

• Having positive and effective communication skills with residents and culinary team.
• Understanding of basic healthcare principles or practices.
• Demonstrated leadership ability and skilled in managing a team of servers, including scheduling and training.
• High attention to detail in setting up dining areas, serving food, and adhering to dietary restrictions.
• Skills in ensuring that service standards are consistently met and that the dining experience is pleasant and efficient.
• Ability to adapt to the changing needs and preferences of residents, modifying service approaches as necessary.
• Ability to organize and set up dining services, ensuring timely meal service and adherence to dietary schedules.
• Familiarity with food safety protocols and infection control measures.
• Demonstrated leadership experience, such as supervisory or team lead roles.
• Understanding of the nutritional needs and common dietary restrictions of residents, including knowledge of specialized diets and portion control standards.
• Understanding of service protocols and best practices in a dining setting, particularly within an assisted living environment, ensuring a dignified dining experience for residents.
• Problem-solving abilities to promptly address concerns or complaints, with the ability to quickly pivot from one task to the next.