Lead Server

ThriveMore; North Carolina; Hybrid; USD 42,000 - 52,000; Full time

Job summary

ThriveMore is seeking a Lead Server to support daily dining room operations in Ardenwoods. You will lead by example, deliver exceptional service, and foster a warm atmosphere for residents and guests.

You will greet guests, take orders, coordinate with kitchen staff, and supervise servers during service periods. The role requires customer focus, teamwork, and solid knowledge of food service operations.

Qualifications

• Strong customer service skills with a genuine passion for serving others.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with team members and lead by example.
• Strong understanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.

Responsibilities

• Greets residents and guests warmly, takes accurate orders, and delivers food and beverages promptly.
• Ensures dining areas are clean, organized, and sanitized in accordance with food safety standards.
• Builds rapport with residents and guests, creating a positive and engaging dining experience.
• Support and guide servers during meal service to ensure smooth operations and excellent service delivery.
• Assists with training new team members and reinforcing service standards.
• Sets up dining areas, stocks stations, and handles opening/closing duties.
• Buses and resets tables between seatings.
• Communicates with kitchen staff to ensure order accuracy and timeliness.
• Monitors dining room activity and proactively address guest needs or concerns.
• Serves as backup to Dining Room Manager during their absence.

Skills

Customer service

Attention to detail

Communication

Team leadership

Food service operations

Education

High school diploma or equivalent

Job description

Lead Server

FLSA Status: Non-Exempt

Shift: Varies, 11am-7:30pm and/or 12pm-8:30pm

Reports to: Dining Room Manager

Department: Dietary

Employment Status: Full-Time

Supervisory Responsibilities: No

Location: Ardenwoods

Summary: The Lead Server plays a key role in deliveringan exceptionaldining experience while supporting daily dining room operations. This position leads by example, ensuring service excellence, guiding team members, and fostering a warm, welcoming atmosphere for residents and their guests.

Qualification Requirements

• Strong customer service skills with a genuine passion for serving others.

• Ability to work in a fast-paced environment while maintaining attention to detail.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively with team members and lead by example.

• Strong understanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.

Preferred Qualifications

• High school diploma or equivalent.

• Previous food service or hospitality experience required; leadership experience.

Knowledge, Skills and Abilities

• Service-minded approach with a focus on resident satisfaction.

• Ability to multitask and prioritize responsibilities effectively.

• Strongunderstanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.

• Professional, friendly demeanor with sensitivity to working with older adults.

• Ability to obtain (or currently hold)ServSafecertification or equivalent food safety certification.

Essential Functions

Providesall aspects of dining room service to Independent Living residents and their families/guests in a restaurant-style setting.

• Greets residents and guests warmly, take accurate orders, and deliver food and beverages promptly.

• Ensures dining areas are clean, organized, and sanitized in accordance with food safety standards.

• Builds rapport with residents and guests, creatinga positiveand engaging dining experiences

• Support and guide servers during meal service to ensure smooth operations and excellent service delivery.

• Assists with training new team members and reinforcing service standards.

• Sets up dining areas, stock service stations, and complete opening and closing duties.

• Buses and reset tables efficiently between seatings.

• Performs deep cleaning of dining and service areas as needed.

• Communicates effectively with kitchen staff to ensure accuracy and timeliness of orders.

• Monitors dining room activity and address guest needs or concerns proactively.

• Serves as the backup to the Dining Room Manager in their absence, overseeing dining room operations, directing team members, resolving service issues, and ensuring a high-quality dining experience for residents and guests.

• Comply with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.

• This position is designated as essential to the operations of the organization. Team members in this role may be required to report to work during emergencies, inclement weather, or other situations when the organization remains operational.