Lead Server - Full-Time

Cedarbrook Senior Living; Michigan; On-site; USD 19,000 - 28,000; Full time

Job summary

Cedarbrook Senior Living in Michigan is seeking a dynamic Lead Server to support daily dining operations for residents and guests. You will assist with executing meals, oversee room service, and help maintain high standards of service and safety in the dining room.

You will train and supervise dining room staff, resolve complaints with the Dining Service Manager, and ensure proper uniforms, cleanliness, and a professional, caring atmosphere for residents and families.

Qualifications

• Assists with executing daily meal services for all residents and guests.
• Responsible for daily room services as well as all dining room operations.
• Receives and resolves complaints concerning dining room service with Dining Service Manager as needed.
• Ensures proper server and training for maximum productivity and high standards.
• Maintains neat uniform including name tag and safety shoes at all times.
• Plans daily dining room set-up, sections, service and side-work based on resident meal counts.

Responsibilities

• Plans daily dining room setup, sections, service, and side-work.
• Maintains a safe, clean dining area with proper uniforms and safety shoes.

Skills

Communication

Customer Service

Job description

At Cedarbrook Senior Living, we work hard every day to find out what “Celebrating Life Every Day!” means to our residents and their families, then we help them achieve these goals.We are seeking a dynamic Lead Server for our community.

Education/Experience:

• Assists with executing daily meal services for all residents and guests.
• Responsible for daily room services as well as all dining room operations.
• Receives and resolves complaints concerning dining room service immediately in conjunction with the Dining Service Manager, Executive Chef/Director of Dining Services.
• Ensures proper server and training for maximum productivity and high standards control.
• Is diligent with the dining room team members to ensure that they are in the proper, neat, clean, pressed uniform including name tag and safety shoes at all times.
• Plans daily dining room set-up, sections, service and side-work based on resident meal counts.
• Follows up to ensure all tasks have been completed to maintain a like-new appearance.
• Ensures all team members attend service lineup and department in-service meetings.
• Ensures a regular cleaning and maintenance schedule is being completed.Addresses and reports deficiencies along with maintenance concerns.
• Assists with training, supervision, counseling and discipline of dining team members.
• Provide server training and follow up to maintain a professional work force.
• Ensure all services to residents are conducted in a highly professional and efficient manner.
• Ensure a safe work environment and attitude on the part of all team members in areas of responsibility.
• Working knowledge of the industry including clinical diets.
• Basic knowledge of safety and sanitation.
• Professional communication skills including verbal, written, and listening skills.
• Must be self-motivated, organized and able to problem solve situations.
• Senior living or healthcare experience preferred.Fine dining experience a plus.
• ServSafe Food Handlers Certification preferred.