Lead Server

McLean Affiliates; Simsbury (CT); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability Insurance

Paid Time Off

Retirement Plan

Meal provided during shift

Flexible scheduling

Growth opportunities

Job summary

McLean Affiliates in Simsbury, CT is seeking a Lead Server to deliver attentive dining service to residents and guests in a vibrant, resident-first environment. You will coordinate daily dining room operations and support Dining Ambassadors, ensuring accurate records and a welcoming atmosphere.

The role requires strong customer service, teamwork, and the ability to train and guide staff, with the opportunity for growth in a caring, family-like team.

Qualifications

• High school diploma, GED, or equivalent experience preferred.
• Strong customer service, communication, organizational, teamwork, and problem-solving skills.
• Ability to handle resident concerns professionally and with care.
• Flexible schedule including evenings, holidays and one scheduled weekend per month.

Responsibilities

• Provide courteous, personalized service to residents and guests, including taking and entering orders, serving meals and beverages, monitoring tables, and responding to resident needs.
• Assist with takeout, meal delivery, special events/catering, holiday meals, and other dining functions.
• Address routine resident concerns and promptly elevate unresolved service, health, or safety issues to management.
• Coordinate service flow and staff assignments and serve as the primary dining-room resource when assigned.
• Train and support Servers and Dining Ambassadors and reinforce service standards.
• Provide shift coverage during Supervisor PTO, illness, or training, including opening/closing duties.
• Prepare dining room for service, stock areas, and maintain clean, organized spaces.
• Maintain accurate orders and dining records using dining and computer systems.
• Report shortages, maintenance issues, or safety concerns promptly.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem-solving

Education

High school diploma or GED

Tools

POS systems

Scheduling systems

Job description

Being a part of this extraordinary team at McLean in Simsbury, CT, you will experience the satisfaction of knowing your work actually makes a difference. You’ll be part of a talented group that truly enjoys what they do and takes care of one another like family.

From the top on down, we roll up our sleeves and work together as trusted guides for our amazing residents and their families. We’re committed to our legacy of caring and you can feel it in the air every day. It’s meaningful. It’s supportive. It’s real.

Pay Rate: $ 19.00 - $ 22.00/hr

Location: Simsbury, CT

Benefits include: Medical, Dental, Vision, Disability, Paid Time Off, Retirement Plan along with a great work/life balance!

Why is this a great job?

• We work with you - flexible scheduling
• Culture, environment
• You will work with people who truly care about you
• Team environment
• Meal provided during your shift
• Training is provided - much more than a restaurant - this is a resident environment.
• Opportunity for growth

Provides professional, attentive dining service to residents and guests while helping coordinate daily dining room operations. This hands-on position serves as a lead resource for Dining Ambassadors, assists with training and workflow, and helps ensure efficient service, accurate dining records, and a clean, safe, welcoming environment.

When assigned, the Lead Server may provide shift coverage during a Dining Services Supervisor’s absence. This responsibility does not include formal disciplinary, payroll, time-off, or employment-decision authority unless specifically authorized by management.

ESSENTIAL RESPONSIBILITIES

• Provide courteous, personalized service to residents and guests, including taking and entering orders, serving meals and beverages, monitoring tables, and responding to resident needs.
• Assist with takeout, meal delivery, special events/catering, holiday meals, and other dining functions.
• Address routine resident concerns and promptly elevate unresolved service, health, or safety issues to management.
• Help coordinate service flow and staff assignments and serve as the primary dining-room resource when assigned.
• Train and support Servers and Dining Ambassadors and reinforce established service and performance standards.
• Provide designated shift coverage during Supervisor PTO, illness, training, or other absences, including assigned opening, closing, staffing, and call-out responsibilities.
• Prepare the dining room for service; stock service areas; set, clear, clean, sanitize, and reset tables; and complete assigned opening, closing, and side work.
• Maintain accurate orders, resident dining information, guest charges, and other required records using applicable dining and computer systems.
• Maintain supplies and equipment and promptly report shortages, maintenance concerns, accidents, injuries, or unsafe conditions.
• Follow all food safety, sanitation, infection prevention, allergy, privacy, confidentiality, workplace safety, and department requirements.
• Demonstrate professional conduct, dependable attendance, teamwork, and a resident-first approach.
• Perform other duties as assigned based on resident and operational needs.

QUALIFICATIONS

• High school diploma, GED, or equivalent experience preferred.
• Strong customer service, communication, organizational, teamwork, and problem-solving skills.
• Ability to provide clear direction and remain professional when handling resident concerns or service disruptions.
• Basic food-handling knowledge and ability to use point-of-sale and scheduling systems.
• Ability to work independently while following management direction and established procedures.
• Reliable attendance and ability to work a flexible schedule, including evenings, holidays and one scheduled weekend per month .
• Preferred but not required:
• Minimum of two years of related work experience preferred.
• Previous server, shift-lead, trainer, or supervisory-support experience preferred.
• Senior living, healthcare, assisted living, independent living, or similar hospitality experience preferred.

McLean Affiliates is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.