Lead Server

Kids for the Future; Portland (OR); On-site; USD 39,000 - 45,000; Full time

Job summary

Willamette View seeks a dynamic Lead Server to provide hands-on leadership across dining outlets, delivering exceptional service and upholding Steps of Service. You will coach and mentor staff, ensure timely service, and maintain excellent guest relations in a fast-paced senior community.

Two years of server experience and leadership/training credentials are preferred; a Food Handler’s card is required. This on-site role offers a full-time schedule in Portland, OR.

Qualifications

• Two years server experience.
• One year leadership and/or training experience preferred.
• Food handler’s card required.
• High school education required.
• Strong interpersonal communication and leadership skills are essential.
• Ability to lead a team and manage multiple priorities.
• Basic reading and writing skills.

Responsibilities

• Lead across dining outlets, setting the tone for hospitality, professionalism, and teamwork.
• Lead by example—deliver enthusiastic, prompt, and personalized service reflecting excellence.
• Guide and support team members during each shift; oversee side work, opening/closing duties, and overall service flow.
• Step in for leadership in the absence of a manager to resolve concerns and ensure proper operations.
• Maintain accurate reports, voids, and promotional approvals; apply strong menu knowledge to describe dishes.

Skills

Leadership

Customer service

Team coordination

Communication

Education

High school diploma

Tools

POS terminal knowledge

Job description

• Location 12705 Southeast River Road,Portland, OR, 97222,United States
• Base Pay $18.77 - $21.59 / Hour
• Employee Type Full Time Non-Exempt

Contact information

• Name Jordan Huynh

Description

At Willamette View, you'll contribute to the ethos of "Inspiring the Art of Living Well" for our active resident community, playing a key role in helping individuals lead rich and fulfilling lives. If you appreciate the importance of personal relationships and making a meaningful impact on the lives of others, then our unique , lively, and progressive senior community is the ideal place for you.

Who are we looking for?

We are seeking a dynamic and service-driven Lead Server who is passionate about creating exceptional dining experiences for our residents and their guests. In this role, you will provide hands‑on leadership across our dining outlets, setting the tone for hospitality, professionalism, and teamwork. You will lead by example—arriving prepared, polished, and ready to deliver enthusiastic, prompt, and personalized service that reflects our commitment to excellence.

As the service expert and team trainer, you will guide and support team members throughout each shift, ensuring adherence to the department’s Steps of Service and all timing standards. You will think quickly, communicate clearly, and confidently manage multiple priorities while overseeing side work, opening and closing duties, and overall service flow. In the absence of a manager, you will step into a leadership role to resolve service or food-related concerns, ensure proper handling of equipment and supplies, and maintain accurate completion of reports, voids, and promotional approvals. Your strong menu knowledge and ability to describe ingredients and preparation methods will position you as a trusted resource for both residents and staff.

Beyond daily service execution, you will foster a positive team culture by coaching, training, and mentoring team members to perform at their best. This role is ideal for a confident, hardworking leader who thrives in a fast-paced environment and takes pride in delivering memorable dining experiences while uplifting and developing the team around them.

Requirements

• Two years server experience required
• One year leadership and or training experience preferred
• Posses a positive attitude, empathy for guests, timeliness, desire to learn, attention to detail and routine, ability to work independently and ability to lead a team
• Food handler’s card required prior to service
• High school education required
• Requires strong interpersonal communication and leadership skills to relate with residents and lead co-workers
• When training is complete must have high understanding of Point of Service terminal functions and all explained job duties
• Basic reading and writing skills

Willamette View participates in E-Verify. We will use E-Verify to confirm your eligibility to work in the United States.

Willamette View believes in building a sense of community and inclusivity, both in the relationships we build with our residents and with our own team. Willamette View provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion or belief, age, sex (including pregnancy), national origin, social or ethnic origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, relationship status, parental status, or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.