Lead Server

montage; Park City (UT); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Free meals

Free uniforms and cleaning

Ongoing community outreach events

Hotel discounts

Associates' events throughout the year

Healthcare benefits

401k retirement plan with company''s 5

Job summary

Montage Deer Valley is seeking a Lead Server to supervise daily restaurant operations and deliver exceptional guest experiences. You’ll guide the server team, train staff, and drive sales through upselling while maintaining impeccable service standards.

Join a luxury resort environment where staff growth is encouraged, teamwork is vital, and every guest leaves with a memorable, WOW moment. Flexible schedule and weekend availability are valued.

Qualifications

• Minimum one year of experience in food and beverage operations.
• Prior supervisory experience is a plus.
• Experience with Micros or similar systems is a plus.
• Luxury hotel experience is a plus.

Responsibilities

• Supervise the day-to-day restaurant operations and maintain high service standards.
• Provide guidance and support to the server team and foster a positive work environment.
• Assign duties to servers to ensure appropriate coverage based on business needs.
• Coach and mentor servers to improve performance and service skills.
• Conduct ongoing training on menu knowledge, wine service, and upselling techniques.
• Ensure food and beverages are served professionally and timely.
• Interact with guests to ensure a memorable dining experience.
• Attend daily pre-shift meetings and assist with service training.

Skills

Customer service

Leadership

Teamwork

Communication

Tools

Micros POS

Other systems

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Lead Server

Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Deer Valley, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Deer Valley is more than a job; it's a way of life. Don't just imagine the possibility-join us.

Your Journey

• Supervise the day-to-day functions of the restaurant while providing excellent customer service and actively contributing to department requirements and standards

• Provide guidance, direction, and support to the server team, leading by example and fostering a positive work environment.

• Assign duties and responsibilities to servers, ensuring appropriate coverage and staffing levels based on business needs.

• Coach and mentor servers to improve performance, enhance service skills, and achieve service excellence.

• Conduct ongoing training sessions on menu knowledge, wine service, upselling techniques, and customer engagement strategies.

• Ensure food and beverages are being served in a professional and timely manner

• Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions.

• Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience.

• Maintain cleanliness and organization in the dining area, including clearing and resetting tables, wiping surfaces, and replenishing condiments.

• Monitor the set up and maintenance of the venue(s) to ensure all side work is complete

• Interact with guests to ensure a positive guest experience

• Attend daily pre-shift meetings

• Assist with ongoing service training

• Assist with the completion of daily shift reports as needed

• Deliver on guests’ expectations and have the desire to create WOW moments

• Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs

About You

• You enjoy being an active business partner and passionate about spirits, wine, and food

• You are personable and love engaging with guests

• You are open to learning, developing, and growing both yourself, personally, and helping others do the same

• You are trustworthy and have integrity

Must Haves

• Ability to work a flexible schedule, including weekends and holidays

• Ability to collaborate in a team environment

• Basic communication skills

• One year minimum of experience in food and beverage operations

• Prior supervisory experience, a plus

• Prior micros or other systems experience, a plus

• Luxury hotel experience, a plus

You Will Enjoy

• Free meals

• Free uniforms and cleaning

• Ongoing community outreach events

• Hotel discounts

• Associates' events throughout the year

• Healthcare benefits

• 401k retirement plan with company matching

Physical Requirements

• Ability to stand and exercise mobility for extended periods of time during your scheduled shift

• Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift

• Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis

At Montage Deer Valley, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer - veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.