Lead Server

Ardenwoods; North Carolina; On-site; USD 25,000 - 35,000; Full time

Job summary

Ardenwoods is seeking a Lead Server to provide excellent dining experiences for residents and their guests. This role is integral to daily dining operations, ensuring service excellence and a welcoming atmosphere.

The ideal candidate has strong customer service skills and a passion for serving others, along with the ability to work in a fast-paced environment. Responsibilities include guiding team members, maintaining cleanliness, and building rapport with guests. Join us in creating memorable dining experiences!

Qualifications

• Strong customer service skills with a genuine passion for serving others.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with team members and lead by example.
• Ability to obtain ServSafe certification or equivalent food safety certification.

Responsibilities

• Provide dining room service to residents and guests in a restaurant-style setting.
• Greet residents and guests warmly and deliver food and beverages promptly.
• Ensure dining areas are clean, organized, and sanitized.
• Build rapport with guests to create a positive dining experience.
• Support and guide servers during meal service to ensure smooth operations.

Skills

Customer service skills

Attention to detail

Communication and interpersonal skills

Ability to work collaboratively

Understanding of food service operations

Education

High school diploma or equivalent

Tools

POS/computer systems

Job description

Title: Lead Server

FLSA Status: Non-Exempt

Shift: Varies, 11am-7:30pm and/or 12pm-8:30pm

Reports to: Dining Room Manager

Department: Dietary

Employment Status: Full-Time

Supervisory Responsibilities: No

Location: Ardenwoods

Summary: The Lead Server plays a key role in delivering an exceptional dining experience while supporting daily dining room operations. This position leads by example, ensuring service excellence, guiding team members, and fostering a warm, welcoming atmosphere for residents and their guests.

Qualification Requirements

• Strong customer service skills with a genuine passion for serving others.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with team members and lead by example.
• Strong understanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.

Preferred Qualifications

• High school diploma or equivalent.
• Previous food service or hospitality experience required; leadership experience.

Knowledge, Skills and Abilities

• Service-minded approach with a focus on resident satisfaction.
• Ability to multitask and prioritize responsibilities effectively.
• Strong understanding of food service operations, sanitation standards, dining etiquette, and POS/computer systems.
• Professional, friendly demeanor with sensitivity to working with older adults.
• Ability to obtain (or currently hold) ServSafe certification or equivalent food safety certification.

Supervisory Responsibilities

N/A

Essential Functions

• Provides all aspects of dining room service to Independent Living residents and their families/guests in a restaurant-style setting.
• Greets residents and guests warmly, takes accurate orders, and delivers food and beverages promptly.
• Ensures dining areas are clean, organized, and sanitized in accordance with food safety standards.
• Builds rapport with residents and guests, creating a positive and engaging dining experience.
• Supports and guides servers during meal service to ensure smooth operations and excellent service delivery.
• Assists with training new team members and reinforcing service standards.
• Sets up dining areas, stocks service stations, and completes opening and closing duties.
• Buses and resets tables efficiently between seatings.
• Performs deep cleaning of dining and service areas as needed.
• Communicates effectively with kitchen staff to ensure accuracy and timeliness of orders.
• Monitors dining room activity and addresses guest needs or concerns proactively.
• Serves as the backup to the Dining Room Manager in their absence, overseeing dining room operations, directing team members, resolving service issues, and ensuring a high-quality dining experience for residents and guests.
• Complies with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.
• This position is designated as essential to the operations of the organization. Team members in this role may be required to report to work during emergencies, inclement weather, or other situations when the organization remains operational.