Lead Security Technician

Edgeworth Security; Livermore (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Education Assistance

Paid Time Off

Paid Holidays

Job summary

A security firm is seeking a Security Surveillance Service Technician in Livermore, California. The role involves servicing and troubleshooting various security systems, including IP video and access control. Ideal candidates will possess a high school diploma and have at least 3–5 years of relevant experience with a focus on customer satisfaction. This full-time position offers a competitive salary, comprehensive benefits, and opportunities for technical training and career development.

Qualifications

• High school diploma; students in technical trade school are a plus.
• Basic knowledge of technology and infrastructure.
• 3–5 years' experience servicing IP-based video systems.

Responsibilities

• Service and maintain access control and video systems.
• Troubleshoot and program networked IP video systems.
• Lead and mentor field technicians and installers.

Skills

Troubleshooting skills

Customer service

Knowledge of IP video surveillance

Technical support

Education

High school diploma or equivalent

Tools

CCTV systems

Access control systems

Network management tools

Job description

Edgeworth Security is a full‑service security firm specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime while improving overall operations for our customers. We apply artificial intelligence and military‑grade analytics from our Command Center to proactively prevent crime and enhance operations.

Position

Security Surveillance Service Technician

Benefits

• Full‑time, exempt salary compensation ($90,000 - $120,000 based on proven experience and skill) with full benefits (medical, dental, vision, life insurance/AD&DD/long‑term disability, 401(k) matching)
• On‑Job Training (OJT) and Education Assistance
• Paid Time Off (PTO)
• Paid Holidays
• And, more!

Location

San Francisco Bay, California area (Livermore/East Bay with some general Bay Area projects). Driving is expected; all applicants must be comfortable commuting to/from Pleasanton, CA, and to our office in Livermore, CA.

Overview

This role supports the Service and Project Management Teams by delivering Edgeworth Integration new projects and servicing existing clients. Responsibilities include providing service, maintenance, repairs, and troubleshooting/diagnostics on access control, video management, intrusion detection equipment, and IP‑based video systems such as electrified/non‑electrified locks, card readers, ancillary door devices, IP/analog cameras, head‑end video recording devices, wired and wireless systems, and intercom systems.

Responsibilities

• Servicing, cleaning, troubleshooting, programming, and testing enterprise security systems with minimal supervision. Knowledge of IP video surveillance is preferred.
• Troubleshoot and program networked IP video systems.
• Install, program, test, repair, and service a variety of systems including CCTV, access control and intrusion systems; act as the key interface for technical support and training, maximizing customer satisfaction.
• Perform all work in accordance with federal, state, and local regulations and company health and safety policies.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Advise management on customer satisfaction, product performance, installation techniques and standards, and suggestions for product improvements.
• Provide high‑end customer service to clients, colleagues, and partners.
• Lead, mentor, and direct installers and technicians in the field, ensuring proper installation practices, adherence to OSHA safety standards, and alignment with project timelines. Provide hands‑on technical guidance, assign tasks, and support team development.

Qualifications

• High school diploma or equivalent; current students in a technical trade school are a plus.
• Basic knowledge of technology, infrastructure, and configuration.
• Current certification or proficiency in one of the following is highly preferred: Avigilon, Axis, Exacq, Digital Watchdog, Hanwha, and IPro.
• Experience with CCTV/IP Video security, access control, and intrusion systems is required.
• Minimum 3–5 years of experience servicing IP‑based video systems and networking.
• Minimum 3–5 years’ experience troubleshooting and programming networked IP video systems, including working on the customer’s network.
• Knowledge of internet and networking is essential.
• Ability to work independently and resolve problems to the customer’s satisfaction.
• Valid driving license and clean MVR.

Physical Requirements

• Lift and carry up to 50 pounds.
• Scale ladders frequently.
• Work comfortably in outdoor environments and perform physical tasks related to environmental maintenance.
• Work in various weather conditions.

Equal Opportunity Employer

Employees are our greatest asset. We embrace diversity, equity, and inclusion and strive to be better day by day. EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity. Edgeworth Security is an Equal Opportunity Employer committed to hiring a diverse workforce. Edgeworth Security utilizes e‑Verify to check employment authorization.