Lead Security Officer

Granite State Gaming & Hospitality; Rochester (NH); On-site; USD 52,000 - 78,000; Full time

Job summary

Granite State Gaming & Hospitality, LLC in New Hampshire is seeking a Lead Security Officer to monitor casino security operations, coordinate incidents, and ensure compliance with laws and gaming regulations. You’ll guide Security Officers during shifts, assist investigations, respond to emergencies, and work with Surveillance to report suspicious activity.

The role requires strong communication, the ability to work under pressure in crowded environments, and the license training to prevent

Qualifications

• Strong communication, observation and conflict-resolution skills.
• Ability to work under pressure in crowded environments.
• Physical ability to stand for extended periods and lift up to 45 lbs.

Responsibilities

• Provide exceptional customer service to guests and team members.
• Monitor casino floor activity and coordinate all security operations.
• Assist with investigations and complete detailed incident reports.
• Enforce laws, gaming regulations, and company policies.
• Prevent entry by minors or intoxicated individuals; preserve order on the premises.
• Respond to emergencies, defuse volatile situations, and ensure proper notifications.
• Assist in training and evaluating Security Officers.
• Communicate effectively with Surveillance and report suspicious activity.
• Safely operate security equipment and vehicles.

Skills

Communication

Observation

Conflict resolution

Job description

About Granite State Gaming & Hospitality, LLC

Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world‑class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.

What You’ll Expect

As a Lead Security Officer, you’ll monitor and coordinate casino security operations to maintain a safe and secure environment. You’ll assist in investigations, ensure compliance with laws and regulations, and provide guidance to Security Officers during your shift.

What You’ll Do

• Provide exceptional customer service to guests and team members
• Monitor casino floor activity and coordinate all security operations
• Assist with investigations and complete detailed incident reports
• Enforce laws, gaming regulations, and company policies
• Prevent entry by minors or intoxicated individuals; preserve order on the premises
• Respond to emergencies, defuse volatile situations, and ensure proper notifications
• Assist in training and evaluating Security Officers
• Communicate effectively with Surveillance and report suspicious activity
• Safely operate security equipment and vehicles

What You’ll Bring

• Strong communication, observation, and conflict‑resolution skills
• Ability to work effectively under pressure and in crowded environments
• Physical ability to stand for extended periods, lift up to 45 lbs. and assist with detaining disorderly patrons if necessary
• Ability to recall events accurately and complete detailed documentatio n

What We Require

• Ability to obtain and maintain a Gaming license
• Must pass background check and drug screening
• Work may involve exposure to weather extremes, loud noise, secondhand smoke, and other environmental factors