Lead Security Officer

Goodwill Industries; Miami (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Goodwill Industries is seeking a Security Supervisor to oversee the Asset Protection & Security Department. You will protect property, personnel, customers and visitors, enforce rules, and manage security staff across on-site facilities in Miami.

Duties include scheduling, patrols, incident reporting, and coordination with authorities. Requirements include 2+ years in security enforcement with at least 1 year in a lead role and Florida Class D Security Guard registration.

Qualifications

• Minimum 2 years of Security/Law Enforcement experience with at least 1 year in a supervisory capacity.
• Florida Class D Security Guard registration required.
• Bilingual in English/Spanish/Creole is highly desirable.

Responsibilities

• Create and ensure fair security work schedules weekly.
• Supervise on-site security officers and enforce rules.
• Check security cameras on request and respond to incidents.
• Conduct security patrols inside and outside buildings and observe for threats.
• Investigate accidents, incidents, and safety hazards and write reports.
• Interview security applicants when needed.
• Assign and update parking spaces for employees.
• Coordinate with Miami Parking Authority for parking slots.
• Respond to alarms and assist customers, employees, and visitors.
• Ensure doors, gates, and lights are secure; report faults.
• Prepare routine records and reports.
• Work long hours alone in various weather conditions.

Skills

Problem Solving

Oral Communication

Written Communication

Professionalism

Quality

Safety and Security

Attendance/Punctuality

Dependability

Education

Security/Law Enforcement experience 2+ years, 1+ year supervisory

Florida Class D Security Guard registration

Bilingual (English/Spanish/Creole) desirable

Job description

Summary: This position reports directly to the Asset Protection & Security Department. It is responsible for protecting, safeguarding, and securing all Goodwill's property, personnel, customers, and visitors against unauthorized entry, loss, or damage from theft, fire, or other causes. Responsibilities include overseeing other security officers and enforcing rules and regulations within buildings or areas where people congregate.Essential Duties and Responsibilities:

• On a weekly basis, create and ensure the fairness of security work schedules, taking into account days off for all officers.
• Oversee all security officers when on premises and ensure everyone is doing their jobs according to their job descriptions
• Check security cameras when requested.
• Perform security patrols inside and outside buildings or designated areas and observe for potential threats, including prowlers, fire, theft, embezzlement, sabotage, accidents, or any other danger that could result in loss or damage to property.
• Investigate and write reports on accidents, incidents, suspicious activities, safety and fire hazards, and other security-related situations.
• Interview security applicants when needed.
• Responsible for assigning parking spaces to employees and keeping the list up to date.
• Communicate with the Miami Parking Authority representative to keep parking slots current.
• Investigate and write reports when alarms are activated for any reason. Assists customers, employees, and visitors as needed.
• Enforces rules and regulations about the safeguarding of assigned facilities. Report disturbances or suspicious activities immediately to the proper authority.
• Ensures that lights are turned on or off as required and that gates and doors are correctly locked; notes and reports any faulty lights and equipment that may need replacement or repair.
• Assist in any emergency situation as needed.
• Ensures everyone wears the correct badge when entering the building or on the premises.
• Opens and/or closes the building as required by schedule or as needed. The post cannot be left unattended, nor can the gates be left open.
• Report any prowlers or unauthorized persons discovered in restricted areas to the Police Department via radio or telephone, when circumstances require such action.
• Prevents unauthorized persons from entering assigned closed parts of buildings, facilities, or grounds; maintains records of people and vehicles entering and leaving the property after closing or weekends.
• Report all absences and tardiness to the Human Resources Director as early as possible so adjustments to the schedule can be made promptly, and coverage of the premises will never be interrupted.
• May be required to work different shifts and weekends as needed. Maintain the work area clean at all times.
• Ability to prepare and maintain routine records and reports
• Ability to detect possible improper conduct, analyze the situation, and take appropriate action to correct or report the condition.
• Must be able to work long hours alone, both indoors and outdoors, with exposure to extreme weather and unpredictable crises.
• Ability to remain alert on evening and night shifts if assigned. Ability to understand and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with employees and the general public as required.
• Ability to maintain composure under stressful situations. Ability to operate a two-way radio.
• All other duties as assigned.

Qualifications

Education and Experience

Minimum of 2 years of Security/Law Enforcement experience, with at least 1 year in a supervisory or lead capacity. Excellent communication and interpersonal skills. Bilingual (English/Spanish/Creole) highly desirable. Computer literate.

Licenses/Training:

Must own a Class D Security Guard registration issued by the State of Florida.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies

Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with stressful situations

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication - Writes clearly and informatively; edits work for spelling and grammar, varies writing style to meet needs; can read and interpret written information.

Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; determines appropriate actions beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Attendance/Punctuality -Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability- Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to stand and walk for long periods. Use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Push/pull and lift up to 30 pounds for the manual gate. Work under extreme weather conditions, including extreme heat and rain.