Lead Security Dispatcher

anaheimducks; Anaheim (CA); On-site; USD 38,572 - 49,593; Full time

Job summary

Anaheim Arena Management, LLC is seeking a Lead Security Dispatcher to supervise the Security HUB and coordinate critical communications for both event and non-event operations at Honda Center.

The role reports to the Assistant Manager and emphasizes timely information flow across security, guest services, operations, and external agencies. APCO-certified candidates are preferred; on-site work is required.

Qualifications

• Must have supervisory or leadership experience.
• Experience in stadium/arena or entertainment venues preferred.
• Knowledge of radio communications and incident management practices.
• Strong verbal and written communication skills required.
• Proficient with Microsoft Office and dispatch reporting software.
• Ability to manage multiple workflows in fast-paced environments.

Responsibilities

• Supervise daily operations of the Security HUB dispatch center.
• Coordinate radio, telephone, and emergency communications.
• Monitor venue channels and prioritize incidents.
• Log, document, and report incidents accurately.
• Maintain readiness of dispatch consoles and equipment.
• Train and develop Security HUB staff.

Skills

Supervisory experience

Venue experience

Radio communications

Verbal and written communication

MS Office/dispatch software

Multitasking

Education

High School Diploma or equivalent

APCO Dispatcher Certification

Job description

A great experience starts with you!

Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center.

Job Title:

Lead Security Dispatcher

Pay Details:

The starting hourly rate for this position is $32.00 per hour.

The Lead Security Dispatcher reports directly to the Assistant Manager and provides guidance and supervision to team members responsible for communications and dispatch during both daily non-event operations and event operations. The Lead Security Dispatcher supports the Security Department’s mission of creating a safe environment for visitors, guests, performers, athletes, and team members through the clear, timely, and relevant distribution of information across multiple platforms, including UHF radio, telephone, SMS, email, Teams notifications, 24/7, written communications, and in-person communication.

This role is responsible for supervising dispatch personnel, coordinating emergency and non-emergency communications, and ensuring timely and accurate information flow between Security, Guest Services, Operations, Medical, Parking, and external public safety agencies. The Lead Security Dispatcher assists in the training and development of team members assigned to the Security HUB with communications and dispatch responsibilities.

This role may also be assigned line-level duties related to non-event and event communications and dispatch.

Responsibilities

Dispatch & Communications Operations

• Supervise daily operations of the communications/dispatch center, also referred to as the Security HUB
• Coordinate radio, telephone, Incident Management System/24/7, and emergency communications during both event and non-event operations
• Monitor venue communication channels and prioritize incidents appropriately
• Ensure accurate logging, documentation, and incident reporting
• Maintain operational readiness of dispatch consoles, recording systems, and communication equipment
• Assist with the training and development of team members assigned communications and dispatch roles in the Security HUB

Event Operations Support

• Coordinate communication between Security, Guest Services, Parking, Engineering, Housekeeping, Medical, and other company departments
• Assist with event command post operations and incident management
• Provide real-time operational updates to venue leadership during events
• Support crowd management and emergency response coordination during high-attendance events
• Monitor CCTV systems, access control, and other situational awareness tools and assets as assigned

Supervision / Training

• Supervise and oversee team members assigned to communications and/or dispatch duties, as needed
• Assist in the creation and delivery of training content, as needed and as directed by the Security Assistant Manager, Training & Investigations
• Participate in shift briefings to maintain operational continuity between shifts

Emergency Response Coordination

• Coordinate emergency and critical incident communications with local law enforcement, fire, EMS, and venue emergency management personnel
• Support implementation of emergency action plans and incident command protocols
• Ensure timely dissemination of emergency notifications and operational alerts
• Participate in drills, tabletop exercises, and after-action reviews

Administrative Responsibilities

• Prepare reports, incident summaries, staffing records, and operational documentation
• Input data into 24/7 and train team members on use of the system, as needed
• Provide input to Security management related to policies, SOPs, communication protocols, and emergency procedures
• Track equipment issues and coordinate repairs or replacements
• Support departmental budgeting and inventory processes as assigned

Qualifications

• Prior relevant supervisory or leadership experience preferred
• Experience in a stadium, arena, entertainment venue, campus, hospitality, or public safety environment strongly preferred
• Knowledge of radio communications systems, dispatch procedures, and incident management practices
• Strong verbal and written communication skills
• Proficiency with Microsoft Office and dispatch/reporting software
• Able to manage concurrent workflows and make sound decisions in dynamic, fast‑paced, high‑pressure environments

Knowledge, Skills and Experience

Education -

High School Diploma or Equivalent

Certifications Required –

APCO or equivalent dispatcher certification

Experience Required -

3-5 Year

This position is on-site.

TC2026

Company:

Anaheim Arena Management, LLC

Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.