Lead Security Dispatch

Golden Entertainment, Inc.; Las Vegas (NV); On-site; USD 52,000 - 76,000; Full time

Job summary

Stratosphere Gaming, LLC is seeking a Lead Dispatch Security Officer to oversee facility safety and security operations. You will monitor surveillance, guide real-time security deployments, and respond swiftly to incidents, while ensuring compliance with gaming regulations and internal controls.

The role requires strong communication, leadership, and organizational skills, with a focus on guest service and teamwork in a high-stakes environment.

Qualifications

• 1 year of casino security, law enforcement, surveillance, military, or EMT experience.
• Strong verbal communication and interpersonal skills to deliver coaching and resolve conflicts.
• Reliable and organized with the ability to prioritize tasks and support shift coordination.
• Flexible to adapt to changing business needs, schedules, and guest volumes.
• Ability to input information using a moderately complex computer system.
• Proficiency with Microsoft Office including Outlook, Excel and Word.

Responsibilities

• Assist with training and support team performance and compliance.
• Monitor work areas, guest interactions, and service flow for quality and safety.
• Serve as shift lead and escalate issues to management as needed.
• Watch cameras and monitor surveillance within security scope.
• Download footage from digital recording equipment when needed.
• Coordinate with Surveillance department to track activity and report concerns.
• Direct responding units to active alarms and assist with investigations.
• Maintain knowledge of property layout and alarm systems.
• Collaborate with law enforcement for subpoenas and investigations.
• Assist Risk Management and HR with investigations and duties as needed.
• Ensure compliance with gaming laws and company policies.
• Provide outstanding guest service to guests and team members.

Skills

Verbal communication

Leadership

Reliability

Organizational skills

Computer literacy

Microsoft Office

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

At Stratosphere Gaming, LLC , we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you’re just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

Job Description Summary

As the Lead Dispatch Security Officer, you play a vital role in maintaining the safety and security of the entire facility. You are responsible for overseeing the continuous monitoring and review of security surveillance, ensuring that every call for aid or assistance is promptly and effectively addressed. Your expert judgment guides the deployment of security personnel in real time, allowing the team to respond swiftly and appropriately to any situation.

Job Description

Essential Functions and Responsibilities

• Assist with training and serve as a resource to team members to support performance, engagement, and adherence to company standards
• Support daily operations by monitoring work areas, guest interactions, and service flow for quality, efficiency, and safety
• Serve as a shift lead and escalation point for resolving basic team member or guest concerns, referring complex issues to management as needed
• Watches cameras and monitors surveillance within the scope of Security responsibility
• Uses digital recording equipment to download footage as needed and/or requested
• Works closely with the property Surveillance department to track suspicious and/or unusual activity
• Reports suspicious and/or unusual activity to property Security employees for further investigation
• Captures and prints photos from the monitoring system
• Remains up to date and fully familiar with the property layout and locations of various alarm systems
• Directs responding units immediately to the location of active alarms
• Demonstrates working knowledge of smoke control panels for manual operation if required
• Collaborates with law enforcement and courts in responding to subpoenas
• Assists Risk Management and Human Resources with investigations
• Assists Casino Security Officers with duties as needed
• Handles escalated issues within the dispatch room and supports daily operational communication
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• 1 year of casino security, law enforcement, surveillance, military, or EMT experience
• Demonstrated ability to guide and motivate peers in a high-volume or guest-facing environment
• Strong verbal communication and interpersonal skills to deliver coaching, relay expectations, and assist in conflict resolution
• Reliable and organized with the ability to prioritize tasks and support shift coordination
• Flexible to adapt to changing business needs, schedules, and guest volumes
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Requirements

• This position is classified as safety-sensitive and requires successful completion of a pre-employment drug screening, including testing for marijuana
• At least 21 Years of Age
• High School Diploma or equivalent required
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Alcohol Awareness Card
• Nevada Gaming Registration

Physical Requirements

• Occasionally push/pull up to 75 lbs
• Occasionally lift and/or carry up to 75 lbs at floor, knee, waist, and chest levels
• Occasionally Squat, kneel, reach, bend, twist
• Frequently sit and work at a desk or computer
• Occasionally standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme Heights
• Slippery surfaces
• Exposure to dust, fumes and/or gases

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.