Lead Scheduling Coordinator

CareAparent™; Saint Paul (MN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

401k with Employer Match

Growth opportunities

Job summary

CareAparent in Woodbury, MN is seeking a Lead Scheduling Coordinator for home health aides to manage the open shifts calendar and oversee scheduling changes. The role ensures high-quality caregiver-client matches and acts as the daily point of contact for client care and scheduling.

The position requires a bachelor’s degree (preferred), 2+ years in customer service with healthcare experience, and the ability to multitask in a fast-paced environment. Monday–Friday, in-office role with benefits.

Qualifications

• Bachelor’s degree preferred.
• Two or more years of customer service experience, healthcare experience preferred.
• At least one year in a high-volume, fast-paced environment.
• Management experience preferred.
• Strong communication and organizational skills.
• Ability to multitask and navigate technology.

Responsibilities

• Schedule all shifts using CareAparent software.
• Maintain and update client schedules with authorizations and assessments to create high-quality matches.
• Answer and respond to phone calls related to client care, scheduling, and shifts.
• Perform schedule adjustments based on daily calendar activity.
• Communicate daily schedule changes to clients, caregivers, and clinicians.
• Identify opportunities to increase service hours and improve quality of care.
• Report weekly scheduling, employee performance, and shift completion data.
• Communicate and reinforce CareAparent policies and procedures.
• Some weekend, after-hours, and holiday on-call duties, as needed.

Skills

Customer service

Healthcare experience

Communication

Organizational skills

Multitasking

Management experience

High-volume environment

Technology skills

CareAparent software

Education

Bachelor's degree

Tools

CareAparent software

Job description

CareAparent is a full-service home health care company that gives seniors the care they need to remain where they call home for as long as possible, as comfortably as possible, as humanly as possible. Our culture of hospitality ensures every person feels heard, valued, and supported–because when it comes to care, trust and consistency matters most. We are proud to be certified as a Great Place to Work® and recognized as the 2026 Best of Home Care Employer of Choice & 2026 Best of Home Care Provider of Choice—recognition earned directly through our clients' and team members’ feedback. Our incredible employees are the reason we are able to give seniors the care they need to stay where they call home for as long as possible, as comfortably as possible, as humanly as possible.

At CareAparent you will collaborate with other passionate individuals focused on giving the best care possible for our clients. We are seeking a full-time Lead Scheduling Coordinator for home health aides who provide in-home care to seniors. At CareAparent, our Values are not just words. We use them to make decisions big and small, because they help keep our employees and clients safe, engaged, and focused on the best care possible. This position is responsible for master scheduling on the open shifts calendar, overseeing scheduling changes from clients and home health aides, corresponding to home health aide time off requests, maintaining weekly hourly goals set by manager, and maintaining weekly hourly goals set by manager.

Wage Range: $25 - $30/hour

Location: 2042 Wooddale Dr, Woodbury, MN 55125

Hours: Standard Business Hours (Monday - Friday)

In-Office Role

Benefits

• Medical, Dental, Vision, Short-Term Disability and HSA coverage
• 401k with Employer Match
• Opportunities for growth and advancement

Job Duties

• Schedule all shifts using CareAparent software
• Maintain and update client schedules using authorizations and assessment information with an emphasis on creating high quality matches
• Answer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as daily point of contact
• Perform schedule adjustments as needed based on daily calendar activity
• Communicate daily schedule changes to clients, caregivers, and/or clinicians
• Recognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of care
• Report weekly scheduling, employee performance, and shift completion data
• Communicate and reinforce CareAparent policies and procedures
• Adhere to company policies and standards for resolving consumer concerns
• Some weekend, after hours, and holiday on-call duties, as needed

Job Qualifications

• Bachelor’s degree preferred
• Minimum of two (2) years of customer service experience, with minimum of one (1) year of healthcare experience preferred.
• Minimum of one (1) year of relevant experience in a high-volume, fast-paced environment.
• Management experience preferred
• Communication skills (in-person/phone)
• High organizational skills
• Ability to multitask
• Ability to navigate and use technology

All new hires must pass a background check prior to employment.

CareAparent is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status.

CareAparent participates in the federal E-Verify program.