Lead Scheduler, Day Shift, Surgical Services

Adventist HealthCare; Rockville (MD); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employer-paid Short & Long-Term?

Paid Time Off

Retirement contribution and match

Tuition Reimbursement

Employee Assistance Program (EAP)

Job summary

Adventist HealthCare's Shady Grove Medical Center seeks an experienced Scheduler Lead for the Surgical Services Department. The role involves evaluating call center monitoring, handling high-volume scheduling, and serving as the subject-matter expert for onboarding and coaching new and legacy staff.

The ideal candidate has 4–5 years in customer service and 2–3 years in scheduling, with 1–2 years in senior scheduling.

Qualifications

• High School Diploma or GED required.
• 2-year degree/Associates preferred.
• 4-5 years customer service experience.
• 2-3 years previous scheduling experience.
• 1-2 years senior scheduling experience preferred.

Responsibilities

• Evaluate real-time monitoring of the call center.
• Answer calls and schedule patients when call volume is high.
• Be the SME that functions on new hire onboarding and training, legacy employee coaching.
• Develop and maintain training materials as the SME.
• Assist Care Navigation with scheduling patients.
• Review and complete reports on scheduler productivity.
• Conduct auditing of call center interactions in Live Vox and patient documentation in ECW.

Skills

Customer service

Scheduling

Communication

Education

High School Diploma or GED

Associates preferred

Job description

Shady Grove Medical CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Shady Grove Medical Center seeks to hire an experienced Scheduler Lead for our Surgical Services Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.As a Scheduler Lead you will:• Evaluate real-time monitoring of the call center• Answer calls and schedule patients when call volume is high• Be the SME that functions on new hire onboarding and training, legacy employee coaching• Develop and maintain training materials as the SME• Assist Care Navigation with scheduling patients• Review and complete reports on scheduler productivity• Conduct auditing of call center interactions in Live Vox and patient documentation in ECWQualifications include:• High School Diploma or GED required• 2-year degree/Associates preferred• Must have 4-5 years customer service experience• 2-3 years previous scheduling experience• 1-2 years senior scheduling experience preferredWork Schedule:Employment Type: Full-timeHours per Week: 40 hrs/weekTypical Daily Schedule: 7am-3:30pm Monday through FridayShift Type: Rotating DayWeekend Requirements: NoneHoliday Requirements: Required Rotation/Follow company holiday calendarOn-Call: NoShift Differential Eligible: noPay Range:$22.58 - $32.18If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Non-Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.