Lead Salesforce Administrator – Cloud Support & Automation

Signature IT World Inc; Cupertino (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

An IT consulting company based in California is seeking a Lead Salesforce Manager to oversee a team of L1 Salesforce support analysts. The ideal candidate will have over 5 years of Salesforce experience, including 2 years in a leadership position. Responsibilities include managing ticket resolution, SLA compliance, and ensuring optimal user management within the Salesforce platform. This contract role offers a chance to work within dynamic teams in the growing IT services sector.

Qualifications

• 5+ years of Salesforce experience, including 2+ years in a Lead/Manager role.
• Strong expertise in Sales Cloud, Service Cloud, Experience Cloud, and Pardot.

Responsibilities

• Lead and manage a team of L1 Salesforce support analysts.
• Ensure timely ticket resolution and SLA compliance.

Skills

Salesforce experience

User management

Data management

Automation

Reports

Basic understanding of Apex

SOQL/SOSL queries

Tools

ServiceNow

Jira

Job description

An IT consulting company based in California is seeking a Lead Salesforce Manager to oversee a team of L1 Salesforce support analysts. The ideal candidate will have over 5 years of Salesforce experience, including 2 years in a leadership position. Responsibilities include managing ticket resolution, SLA compliance, and ensuring optimal user management within the Salesforce platform. This contract role offers a chance to work within dynamic teams in the growing IT services sector.