Lead Sales Professional

Cellcom; Sturgeon Bay (WI); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Exclusive discounts on phones & service plans

6% 401(k) match

Generous PTO package

Weekend pay differentials

Paid training & professional development

Job summary

A leading telecommunications company is seeking a Sales Professional in Sturgeon Bay, Wisconsin. In this full-time role, you will train staff, support store operations, and provide exceptional customer service. Ideal candidates will have retail experience and strong communication skills. Benefits include exclusive discounts, a 401(k) match, and a generous PTO package.

Qualifications

• Minimum two years of retail or related experience required, retail lead or assistant manager preferred.
• Strong verbal communication skills, including telephone etiquette.
• Proficiency in conflict management, negotiation, and relationship building.

Responsibilities

• Provide on-the-job training for staff.
• Maintain up-to-date product knowledge and support store operations.
• Execute customer service delivery process accurately.

Skills

Verbal communication skills

Interpersonal skills

Conflict management

Negotiation

Relationship building

Tools

Microsoft Office

Windows

Job description

Overview

Are you passionate about tech and love helping people find the perfect solutions? As a Sales Professional, you'll be at the forefront of our retail operations—actively connecting with guests to promote and sell our diverse range of technology, delivering exceptional customer experiences, and showcasing the Cellcom brand with integrity.

Benefits

• Exclusive discounts on phones & service plans
• 6% 401(k) match when you contribute 2% to invest in your future
• Generous PTO package—because work-life balance matters
• Weekend pay differentials for extra earnings
• Paid training & professional development to help you grow

Responsibilities

• Provide on-the-job training for staff and assist sales consultants in achieving sales and retention goals.
• Maintain up-to-date product and operational knowledge, acting as a subject matter expert for teammates and customers.
• Support Store Manager in maintaining store operations, ensuring compliance with policies and procedures.
• Execute customer service delivery process accurately and efficiently, both in-store and over the phone.
• Proactively retain customers through rate plan analysis, outbound calls, and presenting renewal offerings, while adhering to company policies and procedures.
• Other duties as assigned

Requirements

• Minimum two years of retail or related experience required; retail lead or assistant manager experience preferred.
• Strong verbal communication skills, including telephone etiquette and sales presentations.
• Proficiency in interpersonal skills such as conflict management, negotiation, and relationship building.
• Basic computer skills including Microsoft Office and Windows, with the ability to handle cash transactions and perform basic math.

A motivated and organized individual with strong communication, sales, and leadership skills, who thrives in a fast-paced retail environment and is committed to delivering exceptional customer service, would excel in this role.

Job details

• Seniority level: Associate
• Employment type: Full-time
• Industries: Telecommunications

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