Lead Sales Associate

Stretch Zone - 1109; North Liberty (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established wellness brand seeks a Lead Sales Associate to drive membership sales and manage studio operations. In this dynamic role, you will be the face of the studio, providing exceptional customer service and fostering relationships with members. This position offers the opportunity to lead a team, track performance metrics, and contribute to the growth of the brand while helping clients achieve their health goals. If you're passionate about wellness and have a knack for sales, this is the perfect opportunity to make a difference in people's lives while advancing your career in a supportive environment.

Benefits

401(k) matching

Flexible schedule

Free uniforms

Training & development

Qualifications

• Proven sales and customer service experience is essential.
• Strong leadership skills to guide and motivate the team.

Responsibilities

• Drive membership sales and manage studio operations.
• Provide excellent customer service and support member retention.
• Lead and coach Sales Associates to meet sales goals.

Skills

Sales Skills

Customer Service

Leadership

Time Management

Goal Setting

Job description

Benefits:

1. 401(k) matching
2. Flexible schedule
3. Free uniforms
4. Training & development

Compensation:

Up to $17 per hour + Bonuses and commission

Do you want to be a leader of a wellness brand? Do you love the idea of helping people further their own health goals? Do you love meeting new people? And what if meeting new people and helping people achieve their health goals could come together into the perfect job?

Welcome to Stretch Zone.

At Stretch Zone, we believe that nothing is more important than your health. As a Lead Sales Associate at Stretch Zone, your primary job is to manage the studio and help people realize their own goals through our unique membership model of practitioner-assisted stretch.

As the Lead Sales Associate, you are the face of Stretch Zone and the leader within your studio! This role requires you to assist all members and guests as needed and establish a relationship to support member growth and retention while also managing a successful studio. The Lead Sales Associate (LSA) is responsible for the successful operations and financial accountability of all areas of the studio. First and foremost, the LSA’s primary responsibility is to drive membership sales within the studio as well as holding the Sales Associate to the same. Additionally, the LSA orchestrates the delivery of superior customer service, customer satisfaction, and performance relative to your studio’s revenue goals.

Duties:

1. Drive membership sales to each guest who comes into Stretch Zone.
2. Provide excellent customer service by greeting everyone who comes through the door with a smile, scheduling all appointments, answering the phone, and addressing any member concerns.
3. Lead and coach your Sales Associates and hold them accountable for all daily operations and monthly goals.
4. Driving member retention by following the daily operation guides, great customer service, and consistent follow-ups.
5. Lead by example by going above and beyond what is asked of you and supporting and guiding your team daily.
6. Tracking KPIs so you understand how your studio is performing and assisting the Regional Manager in understanding and tracking all key sales metrics.
7. Promoting the value behind practitioner-assisted stretching by hitting all sales goals, encouraging add-on sessions, and actively working to improve you and your Sales Associate’s sales skills.
8. Protecting the culture of Stretch Zone by supporting team goals and building positive and professional relationships with all members and team members.
9. Ensuring operational excellence!

Success Metrics:

1. Sales leaders who can confidently connect with all guests and convert them to members after their first session.
2. Being driven and competitive by holding your staff accountable to exceeding all sales goals.
3. Well organized, with exceptional time management and multitasking skills.
4. Goal setter, responsible for assisting the Regional Manager in setting and attaining all goals.
5. Smart and savvy with tracking studio performance and the ability to run all reports and understand the driving factors that affect your studio.
6. Customer service master who can connect with everyone and make them feel valued and supported.
7. Great team player, supporting the needs of your staff while communicating daily with the Regional Manager and Franchisee.

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you think you have what it takes to contribute to the growth of Stretch Zone and use your phenomenal sales and customer service skills to help change lives, then we can’t wait to meet you!