Lead Sales Associate

The Salvation Army North & Central Illinois Division; Ballwin (MO); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Voluntary life insurance

403(b) retirement savings plan

Comprehensive medical insurance

Sick/vacation/discretionary/personal/p

Paid holidays

Job summary

The Salvation Army Thrift Store in Ballwin, MO is seeking a Lead Store Sales Associate to support our store management team and help maintain efficient daily retail operations.

You will provide excellent customer service, assist with banking tasks, supervise product rotation and displays, and help implement policies while leading staff during shifts. This is a full-time, on-site role with evenings, weekends and holidays required, plus a comprehensive benefits package.

Qualifications

• Strong customer service skills and ability to interact with diverse customers.
• Ability to work evenings, weekends and holidays as scheduled.
• Basic cash handling and banking procedures understanding.

Responsibilities

• Support management with product sales and acquisition.
• Implement store opening and closing procedures.
• Handle banking and daily deposits.
• Execute strategies to meet product acquisition, production and sales goals.
• Manage product rotation process and inventory turnover.
• Create an enjoyable shopping experience with positive customer service skills.
• Handle customer complaints as needed.
• Support store maintenance and appearance.
• Maintain displays and floor layout plans.
• Identify ways to improve store appeal.
• Provide direction to staff in absence of management.
• Communicate effectively with store management regarding operations.
• Support implementation of policies and procedures.
• Document and report concerns in behavior or attitude.
• Assist others with basic register problem solving.

Job description

Location: Ballwin, MO

Pay: $16.00 per hour

Job Type: Full-time

Schedule: 40 hours per week, including evenings, weekends, and holidays as scheduled

Benefits: Voluntary life insurance, 403(b) retirement savings plan, comprehensive medical insurance (including dental, hearing and vision,) sick/vacation/discretionary/personal days, paid holidays

About The Role
At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. We\'re seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

What You’ll Do

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Training Provided

• Paid training on register and store procedures
• Ongoing coaching and support from store leadership
• Opportunity to build retail and customer service skills
• Professional development and growth opportunities

Why Join Us

• Mission-driven work that supports programs in your community
• On-the-job training
• Team-oriented environment

Employee Discount, Employee Assistance Program, and more!