Lead Route Dispatcher - Fleet Excellence & Customer Care

Tri-State Enterprises, Inc; Grain Valley (MO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee discounts

Job summary

Driven Distribution Group is a leading automotive aftermarket distribution company, seeking a Lead Dispatcher (Route Delivery) to oversee daily dispatch, plan routes, and serve as a key liaison with customers, drivers, and internal teams. The role requires DOT compliance and an active medical card to cover relief driving as needed.

We are a fast-paced, high-volume environment focused on delivering exceptional service and operational excellence.

Qualifications

• High school diploma or equivalent.
• 3+ years of dispatch or logistics experience, ideally in the automotive aftermarket or parts distribution industry.
• Proficiency in routing or fleet management software.
• Strong leadership, communication, and organizational skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Flexible to work varied schedules, including weekends and holidays.
• Valid driver’s license and active DOT medical card (required to perform relief driver responsibilities).

Responsibilities

• Oversee daily dispatch operations and on-schedule routes.
• Assign routes in compliance with DOT regulations.
• Serve as primary contact for drivers and customers.
• Monitor route progress with dispatch systems and GPS.
• Coordinate with sales, warehouse, and customer service.
• Train dispatchers and drivers on safety and service.
• Maintain fleet readiness and communicate maintenance needs.
• Provide relief driving when needed with DOT compliance.
• Track KPIs like timeliness and customer satisfaction.
• Address and resolve customer service issues promptly.

Skills

Dispatch / logistics experience

Routing / fleet management software

Leadership

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Epicor

SAP

Job description

Driven Distribution Group is a leading automotive aftermarket distribution company, seeking a Lead Dispatcher (Route Delivery) to oversee daily dispatch, plan routes, and serve as a key liaison with customers, drivers, and internal teams. The role requires DOT compliance and an active medical card to cover relief driving as needed.

We are a fast-paced, high-volume environment focused on delivering exceptional service and operational excellence.