Lead Revenue Agent 3 – Vancouver

State-of-Washington-Dept.-of-Revenu; Vancouver (WA); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Training opportunities

Job summary

The State of Washington Department of Revenue seeks a Revenue Agent 3 in Vancouver, WA. The role supports the Compliance Division with training responsibilities, case reviews, and delinquency recovery. Telework may be available after onboarding, with details set by the supervisor.

The ideal candidate will lead teams, review complex file work, and apply tax rules while engaging taxpayers professionally. This role offers growth into supervisory responsibilities.

Qualifications

• Written and verbal communication skills to educate taxpayers clearly.
• Ability to analyze complex financial information for tax liability.
• Experience researching using investigative tools and databases.
• Ability to interpret state tax laws and policies.
• Skill in structured interviews and gathering information.
• Ability to negotiate payment plans and resolve delinquencies.
• Ability to work independently with strong prioritization.
• Ability to build relationships with diverse partners.
• Experience operating in both office and field settings.

Responsibilities

• Lead and training of new and journey-level agents.
• Review case work and make recommendations for action.
• Identify and recover taxes not previously known.
• Conduct delinquent account actions with field visits when needed.
• Assist with hiring and training plans as provided by supervisor.
• Maintain accurate case histories and taxpayer interactions.
• Work under general supervision while managing high-volume workload.
• Collaborate with attorneys, CPAs, law enforcement, and other agencies.

Skills

Communication skills

Financial analysis

Investigative research

Tax law interpretation

Interviewing skills

Negotiation

Time management

Relationship building

Office and field work

Tools

Computer systems

Job description

Attention Revenue! The Compliance Division is looking for an instinctive individual to fill a Revenue Agent 3 (RA3) vacancy in Vancouver, WA.

During the first few months, you will receive hands-on training in the office, although telework may also be available. The details will be worked out between you and your supervisor.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

The ideal candidate will possess the skills necessary to train and lead new and journey-level agents in mainstream programs while reviewing case work of all staff and making recommendations for action. Duties also include identification, investigation, and recovery of taxes not previously known to the department. The Lead Agents will work complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets, income, and tax liabilities. In the absence of the supervisor, this position will become the acting supervisor. In this role, you will gain experience in assisting with the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training.

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies.

Proven written and verbal communication skills to compose clear, concise correspondence, appeal responses, and legal style summaries, and to educate taxpayers who may be confused, upset or uncooperative on their filing requirements, payment obligations, and departmental processes - with a strong emphasis on effective professional telephone communication.

Demonstrated ability to independently research, analyze, and evaluate complex financial information to determine tax liability, assess a taxpayer's ability to pay, and recommend resolution options - supported by progressive experience conducting credit analysis, reviewing financial records, or performing investigative work involving financial data.

Progressive experience using investigative research tools, online databases, and third-party information sources to locate individuals and assets, validate taxpayer information, and support compliance actions such as warrants, seizures, and summonses.

Proven ability to interpret and apply complex state tax laws, rules, policies, and legal documents (such as RCWs, WACs, ETAs, WTDs, and orders of determination) when resolving compliance issues, negotiating payment plans, and educating taxpayers on their registration and reporting requirements.

Demonstrated skill in conducting structured interviews and gathering information from individuals who may be uncooperative, evasive, or distressed, including the ability to ask direct, logically ordered questions and document findings accurately.

Demonstrated ability to negotiate payment plans and resolve delinquent accounts by evaluating repayment options, using persuasive communication techniques, and collaborating with supervisors when settlements or escalated actions are required.

Demonstrated ability to work independently under general supervision while organizing and prioritizing a high-volume workload, managing competing deadlines, and maintaining accuracy and attention to detail in case histories, documentation, and taxpayer interactions.

Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.

Demonstrated ability to operate effectively in both office and field environments, including the ability to conduct in-person visits, carry out tasks in varied physical settings, and communicate clearly in person and by phone for extended periods.

Progressive experience using computer systems and technology to update case histories, document actions, research taxpayer accounts, and manage workflow in a fast-paced compliance environment.

Demonstrated ability to lead, develop, and support others - through training, coaching, mentoring, or guiding teams - gained through progressive experience in roles requiring staff development, accountability, and ethical judgment, including maintaining confidentiality while managing shifting priorities.

Proven ability to lead organizational or operational change by setting strategic goals, acting as a change agent, communicating effectively, resolving conflict, and helping employees adapt to evolving work expectations, supported by experience in environments undergoing process, policy, or system transitions.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Leadership and Operational Expertise in Revenue Collection.

Progressive experience applying advanced leadership and technical expertise in revenue collection operations, including the ability to