CRRT Special Agent - Revenue Agent 4

Washington State Health Care Authority; Tumwater (WA); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Washington Department of Revenue seeks an experienced Revenue Agent 4 to serve as statewide expert for theory review in tax discovery. You will lead training, conduct complex assessments, and advise managers and staff on policy updates and taxability.

This role emphasizes collaboration across divisions and delivering clear, actionable guidance. The position offers hands-on in-office training with potential telework options, and a strong focus on training, policy interpretation, and high‑level

Qualifications

• Proven ability to lead, develop, and support others through training and coaching.
• Ability to build effective relationships with business owners, attorneys, CPAs, and other agencies.
• Experience ensuring consistency and accuracy in divisional theory reviews on complex tax assessments.
• Ability to research and interpret complex tax laws, rules, policies, and updates.
• Experience providing technical instruction and guidance to tax discovery staff.
• Ability to develop and maintain best practice guidance and training resources.

Responsibilities

• Independently perform theory reviews of tax assessments and ensure proper identification of taxes and penalties.
• Support tax policy as a primary resource for Compliance managers and staff on current issues.
• Research taxability topics and deliver training to divisional staff on changes.
• Stay current on statutory/regulatory changes and communicate them to the team.
• Provide technical guidance and training on taxability and assessment review statewide.
• Collaborate across the agency on tax theory matters and share best practices.

Skills

Leadership & staff development

Relationship building

Tax assessment review

Taxability research

Training delivery

Policy updates communication

Analytical problem solving

Cross-divisional collaboration

Education

Bachelor's degree in business or public administration, accounting or related field

Job description

Revenue Agent 4 (RA4), Special Agent

In the Compliance Review Research and Tax Discovery Training Unit at Tumwater, WA, we seek an instinctive individual for this vacancy.

The hiring manager may start screening applicants as early as October 14, 2026, and make a hiring decision at any time after. It would be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and, as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

During the first few months, you will receive hands‑on training in the office, although telework may also be available. The details will be worked out between you and your supervisor.

This position is designated as the statewide expert in theory review for tax discovery in the Compliance Review, Research, and Tax Discovery Training Unit (CRRT) and is responsible for important key tasks that support the Tax Discovery program in areas such as theory review of assessments, tax policy, divisional training, taxability research, and field/Revenue Agent support. Here are some of the other duties you can expect:

• Theory review of assessments is achieved by independently performing theory review of tax assessments submitted for issuance by Compliance tax discovery staff, ensuring proper identification and assessment of taxes and penalties consistent with statutory, regulatory, and agency requirements.
• Supporting tax policy as the primary resource for Compliance managers and staff on current and emerging areas and issues involving taxation and tax policy. This position plays a key role in the development and delivery of training for new and existing tax discovery agents.
• Staying current on all statutory, regulatory, and tax policy changes involving taxation and ensuring those changes are communicated amongst the review team first; then providing communication and training on the changes to divisional staff. While researching taxability topics and developing training, this position will work all stages of the Tax Discovery investigation and assessment submission process.
• Remaining current on best practices from other divisions conducting theory review in the process of issuing assessments and keeping the CRRT District Compliance Manager appraised for ideas and suggestions for improvements.
• Supporting other essential functions of the CRRT while providing technical guidance, training on taxability, and assessment review to Compliance Tax Discovery staff statewide.
• Working to resolve complex; time sensitive and possibly politically sensitive taxpayer issues related to theory review and tax policy. As the duties of this position help align divisional tax assessment practice with other operating divisions, it promotes consistency in the application of tax law, which supports the mission of the agency to fairly and efficiently collect revenues.
• Assisting the division in achieving its annual cash commitment through responsibility for researching, reviewing and assessing tax.

The required qualifications are key competencies that have been successfully demonstrated through experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies.

• Demonstrated ability to lead, develop, and support others—through training, coaching, mentoring, or guiding teams, gained through progressive experience in roles requiring staff development, accountability, and ethical judgment, including maintaining confidentiality while managing shifting priorities.
• Proven ability to build and maintain effective working relationships with business owners, attorneys, CPAs, law enforcement, other agencies, and internal partners, demonstrating strong interpersonal skills, professionalism, accountability and tact in challenging or sensitive situations while remaining approachable and open to constructive feedback.
• Demonstrated progressive experience ensuring consistency and accuracy in divisional theory review on complex, high-dollar tax assessments, gained through independent review of investigations involving multiple tax classifications, penalty applications, and statutory, regulatory, and agency policy requirements.
• Proven ability to research and interpret complex tax laws, rules, policies, and emerging tax issues, developed through experience conducting in-depth taxability research using agency systems, Technical Advice Requests, excise tax advisories, determinations, and tax policy updates.
• Demonstrated skill providing technical instruction and guidance to tax discovery staff, acquired through experience developing, writing, and presenting training on the full tax discovery cycle including lead generation, investigations, nexus standards, taxability analysis, and assessment issuance.
• Demonstrated ability to develop and maintain best practice guidance and training resources, acquired through preparing responses for management, updating instructional materials, working tax discovery cases for practical insight, and participating in taxpayer education efforts.
• Proven analytical skill in reviewing settlement proposals, legislation, rule revisions, and interdivisional collaboration documents, developed through providing written feedback and policy analysis to the CRRT District Compliance Manager.
• Proven ability to collaborate across the agency on tax theory matters, developed through participation in interdivisional tax assessment meetings, Quality Audit Standards updates, and ongoing coordination with Audit Standards and Procedures, ITA, ARHD, Appeals, and Executive Management.
• Demonstrated capability resolving sensitive, complex, and time‑critical taxpayer issues, gained through independently reviewing taxability determinations, troubleshooting errors in workpapers and narratives, and advising managers and agents on appropriate reporting and assessment practices.
• Proven experience maintaining current knowledge of statutory, regulatory, and tax policy changes, acquired through monitoring updates across divisions, researching external developments, and ensuring timely communication and training delivery to divisional staff.

Equity Competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Uses an equitable and inclusive approach.

Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.

Preference may be granted to candidates with one of the following:

• Three years of experience as a Revenue Agent 3 within the Department of Revenue
• A bachelor's degree involving major study in business or public administration, accounting, political science, criminal justice, sociology, psychology, or law AND five years of professional experience in tax administration, the collection of civil or criminal debt, law enforcement, personal or corporate finance, accounting or bookkeeping, or investigations involving personal background, business practices or fraud.

Questions?

Hi, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at [e-mail] or give me a call [phone].

To be considered for a Revenue Agent position, you must have complied with Washington state tax laws. The Department of Revenue is committed to ensuring all employees perform in a manner warranting the highest degree of public confidence and demonstrate the highest level of ethics and integrity. During the hiring process, the Compliance Division will review the Department of Revenue records to ensure you have complied with Washington state tax laws.

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses.