Lead Revenue Agent & Team Coach (Remote)

State of Washington; Vancouver (WA); Hybride; USD 65 000 - 90 000; Plein temps

Résumé du poste

Washington State Department of Revenue is seeking a Revenue Agent 3 in Vancouver, WA, to lead and train agents, review complex cases, and recover delinquent taxes. The role involves both office and field work, with training provided initially and possible telework later.

Strong communication and investigative skills are essential to educate taxpayers and resolve issues. The position emphasizes leadership, strategic case management, and collaboration with supervisors to ensure compliance and

Qualifications

• Proven written and verbal communication skills to compose clear, concise correspondence and educate taxpayers on requirements.
• Demonstrated ability to independently research, analyze, and evaluate complex financial information.
• Progressive experience using investigative research tools, online databases, and third‑party information sources.

Responsabilités

• Lead and train new and journey-level agents in mainstream programs while reviewing case work and making recommendations.
• Identify, investigate, and recover taxes not previously known to the department.
• Handle complex delinquent accounts and act as supervisor when needed.

Connaissances

Written communication

Verbal communication

Investigative research

Tax knowledge

Staff training

Case review

Negotiation

Independent work

Formation

Bachelor's degree in business administration, accounting, public administration, or related field

Outils

Online databases

Description du poste

Washington State Department of Revenue is seeking a Revenue Agent 3 in Vancouver, WA, to lead and train agents, review complex cases, and recover delinquent taxes. The role involves both office and field work, with training provided initially and possible telework later.

Strong communication and investigative skills are essential to educate taxpayers and resolve issues. The position emphasizes leadership, strategic case management, and collaboration with supervisors to ensure compliance and