Lead Retail Store Manager: Elevate Customer Experience

Finish Line; Annapolis (MD); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Health benefits

Retirement plans

Employee discounts

Career growth opportunities

Job summary

Finish Line in Maryland is seeking an experienced Assistant Store Manager/Supervisor to lead daily operations and inspire a high-performance team. You will oversee customer experience, merchandising, and store profitability while ensuring compliance with company policies.

The role requires strong leadership, exceptional communication, and a customer-centric approach. Flexibility to work weekends and holidays is expected in a fast-paced retail environment.

Qualifications

• Experience as a Retail Store Manager or similar role with a track record of achieving sales targets.
• Strong leadership, communication, interpersonal, and organizational skills.
• Customer-centric with a passion for delivering outstanding service.
• Ability to analyze sales data and manage budgets.
• Willingness to work flexible hours, including weekends and holidays.
• Proficiency in retail management software and basic computer applications.

Responsibilities

• Recruit, train, and develop a motivated team; foster a positive work environment.
• Create an exceptional shopping experience by addressing customer needs and resolving issues.
• Drive store sales and profitability through merchandising and promotions.
• Oversee daily operations including inventory, visual merchandising, and store maintenance.
• Manage budgets, control expenses, and analyze sales data.
• Implement local marketing initiatives and build community relationships.
• Identify opportunities for improvement and implement innovative store solutions.
• Additional duties as required.

Skills

Leadership

Customer Service

Analytics

Flexibility

Tech Savvy

Communication

Team Management

Education

High School Diploma or GED

Tools

POS Systems

Retail Software

MS Office

Job description

Finish Line in Maryland is seeking an experienced Assistant Store Manager/Supervisor to lead daily operations and inspire a high-performance team. You will oversee customer experience, merchandising, and store profitability while ensuring compliance with company policies.

The role requires strong leadership, exceptional communication, and a customer-centric approach. Flexibility to work weekends and holidays is expected in a fast-paced retail environment.