Lead Retail Sales Associate

Verilife; Pottstown (Montgomery County); On-site; USD 20,000 - 28,000; Full time

Job summary

Verilife in Montgomery County, PA seeks a Lead Wellness Advisor to guide customers in cannabis product selections, train new hires, and uphold state compliance. You will model exceptional service, product knowledge, and integrity in a highly regulated industry.

The role involves supervising hourly staff, building sales through education, handling on/off shifts, and ensuring accurate POS operations, inventory, and store safety. Flexibility for weekends and holidays is expected.

Qualifications

• 1-2 years' customer service experience; cannabis experience preferred.
• Flexibility to work opening/closing, weekends, and holidays.
• Ability to learn cannabinoids and how they interact with the human body.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

Responsibilities

• Assist Wellness Advisors in customer consultations and handle standard questions or complaints.
• Educate customers on cannabis products and their effects to support selection.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders dispensed to customers; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the POS per SOPs.
• Investigate cash, POS or product discrepancies and document accordingly.
• Troubleshoot POS issues.
• Maintain records of dispensary activities per state regulations and company standards.
• Perform routine inventory counts of all products.
• Ensure stock is organized and compliant.
• Assist in organizing sales floor displays.
• Maintain store security and safety per SOPs.
• Assist with onboarding and training Wellness Advisors and day-to-day compliance.
• Escalate all employee relations issues to management.
• Perform ad-hoc store opening/closing duties and inventory reports.

Skills

Team leadership

Customer service

Training & onboarding

Recruiting & coaching

Scheduling & reporting

Conflict resolution

Problem solving

Product knowledge

Excellent communication

Cannabis industry interest

Education

High School Diploma or equivalent

Tools

POS system

Job description

The Lead Wellness Advisor will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience. Lead Wellness Advisors assist in the onboarding and training of new hires and uphold adherence to state and company rules and regulations.

We believe the employee experience is paramount to all. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As a Lead Wellness Advisor, you will have:

• Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching.
• The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting.
• Skills in conflict resolution, self-discipline, critical thinking and problem solving.
• Skills in interviewing, talent selection and talent management of hourly team members.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success.
• You enjoy people! Consulting our customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills!
• You inspire others! You are a leader who has a passion for supporting and teaching team members!
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing

CORE JOB DUTIES

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation, and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Investigate any cash, POS or product discrepancies and upscale/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.
• Escalate all employee relations issues in a timely manner to management.
• Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.

REQUIRED EXPERIENCE, EDUCATION AND SKILLS

• High School Diploma or equivalent.
• 1-2 years' experience in customer service; cannabis experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Ability to learn and understand cannabinoids and how they interact with the human body
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance)

In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.

Pay Range

$17.50 - $17.50 USD