Lead Retail Sales Associate

Sunnyside*; Leicester (MA); Sur place; USD 52 000 - 78 000; Plein temps

Résumé du poste

Sunnyside* is seeking a Lead Wellness Advisor in Massachusetts to guide customers through cannabis selections with integrity and professional customer service. You will train and mentor hourly team members while ensuring regulatory compliance and accurate transactions.

The role requires strong interpersonal skills, coaching ability, and a proactive attitude toward risk, with flexibility for varied shifts across days, evenings, weekends, and holidays.

Qualifications

• Leader with experience managing hourly staff and driving customer service.
• Skilled in recruiting, onboarding, training and coaching.
• Proven ability to schedule, analyze sales trends and write reports.

Responsabilités

• Assist Wellness Advisors in customer consultations and resolve standard questions or complaints.
• Support product education to help customers select cannabis products safely.
• Apply selling and cross-selling techniques to build baskets.
• Verify customer documentation and ID for compliance.
• Help ensure accurate order dispensing and process receipts.
• Label and package customer orders.
• Handle cash with POS according to SOPs and investigate discrepancies.
• Troubleshoot POS issues and maintain records per state regulations.
• Keep inventory counts and ensure stock meets compliance standards.
• Assist managers with merchandizing and store displays.
• Uphold security and safety compliance in the store.

Connaissances

Team leadership

Recruiting

Onboarding

Training

Employee relations

Coaching

Sales analytics

Conflict resolution

Interpersonal skills

Interviewing

Talent management

Outils

POS system

Description du poste

MISSION STATEMENT

At Cresco, we aim to lead the nation’s cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.

JOB SUMMARY

The Lead Wellness Advisor of Sunnyside* will be responsible for advising customers (recreational, medicinal and caregivers) in selecting the proper cannabis products for their needs and act as an ambassador of the company’s mission to normalize, professionalize, and revolutionize cannabis. You will set the example in customer service, product knowledge, and state compliance to ensure a best-in-class experience. Lead Wellness Advisors assist in the onboarding and training of new hires and uphold adherence to state and company rules and regulations.

At Sunnyside, we believe the employee experience is paramount to all. With a strong focus on training, development, diversity, and authenticity, our employees experience both personal and professional growth. As a Lead Wellness Advisor, you will have:

• Experience leading and managing a team of hourly members; skills include recruiting, onboarding, training, managing employee relations and coaching.
• The opportunity to build on retail business fundamentals to include effective scheduling, identifying sales trends, and business writing & reporting.
• Skills in conflict resolution, self-discipline, critical thinking and problem solving.
• Skills in interviewing, talent selection and talent management of hourly team members.
• Experience in a dynamic role that combines problem solving, teamwork, technical skills, and customer service!

Our dispensaries are typically open 7 days a week, and we value flexibility to work across opening and closing shifts, as well as weekends and holidays.

WHO YOU ARE

• You are energetic, possess strong interpersonal skills and work well with others. Collaboration is key to our team’s success.
• You enjoy people! Consulting our customers, listening to their needs, and providing an exceptional experience is vital to achieving customer loyalty.
• You are resilient and agile! You use challenges as opportunities to acquire or master skills!
• You inspire others! You are a leader who has a passion for supporting and teaching team members!
• You hold yourself to a high level of integrity and lead by example. In an industry that is highly regulated, we trust in our employee’s commitment to always do the right thing

CORE JOB DUTIES

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Assist customers in product selection through education of different cannabis products and their varying impacts on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation, and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Investigate any cash, POS or product discrepancies and elevate/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOP