Retail Customer Experience Lead (Key Holder)

PetSmart, Inc.; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid Weekly

Health & Wellness Benefits

401k Plan with company match

Paid Time off for full-time associates

Associate discounts

Tuition Assistance

Career pathing

Development opportunities

Job summary

PetSmart, Inc. in Houston is seeking a Retail Customer Service Lead (Key Holder) to elevate the pet parent experience while upholding our values.

This role collaborates with store teams to drive loyalty, promotions, and service excellence, and shares responsibility for safety, cleanliness, and merchandising. You will lead by example, coach associates, handle daily operations, and ensure accurate cash handling and POS functions.

Qualifications

• 2+ years of retail experience in a customer-focused environment.
• Full-time availability; evenings, weekends, and holidays as needed.
• Proficiency in computer applications and POS systems.

Responsibilities

• Facilitates associate experience and development.
• Lead as Leader on Duty and supervise daily tasks.
• Promotes store events and merchandise optimization.
• Ensure safety, cleanliness, and policy compliance.

Skills

Customer service

Leadership

Communication

Job description

PetSmart, Inc. in Houston is seeking a Retail Customer Service Lead (Key Holder) to elevate the pet parent experience while upholding our values.

This role collaborates with store teams to drive loyalty, promotions, and service excellence, and shares responsibility for safety, cleanliness, and merchandising. You will lead by example, coach associates, handle daily operations, and ensure accurate cash handling and POS functions.