Community-Focused Lead Retail Associate — Growth & Training

The Salvation Army USA Central Territory; Highland (MI); On-site; USD 47,938,000 - 60,174,000; Full time

Benefits offered by this job

Comprehensive benefits package

On-the-job training

Employee discount

Job summary

The Salvation Army USA Central Territory in Highland, MI is seeking a Lead Store Sales Associate to support our thrift-store operations and drive daily store performance.

This full-time role requires flexibility to work evenings, weekends and holidays, with a strong focus on customer service, teamwork and adherence to store procedures. Training is provided to develop retail and leadership skills in a mission-driven environment.

Responsibilities

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover
• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal
• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

Job description

The Salvation Army USA Central Territory in Highland, MI is seeking a Lead Store Sales Associate to support our thrift-store operations and drive daily store performance.

This full-time role requires flexibility to work evenings, weekends and holidays, with a strong focus on customer service, teamwork and adherence to store procedures. Training is provided to develop retail and leadership skills in a mission-driven environment.