Lead Retail Associate & Customer Experience Leader

Dollar General; Erie (Erie County); On-site; USD 15,000 - 21,000; Full time

Job summary

Dollar General is seeking a general-minded individual to serve as a Cashier and/or Stocker, taking a lead role when the Store Manager or Assistant Store Manager is absent. You will assist in setting plan-o-grams, stock merchandise, help customers, and ensure a clean, organized store while protecting assets.

Responsibilities include unloading trucks, processing shipments, operating the register, and maintaining store appearance and safety, with a focus on exemplary customer service and teamwork.

Qualifications

• Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
• Knowledge of cash handling procedures including cashier accountability and deposit control.
• Ability to perform IBM cash register functions.
• Knowledge of cash, facility and safety control policies and practices.
• Effective interpersonal and oral & written communication skills.
• Understanding of safety policies and practices.
• Ability to read and follow plan-o-gram and merchandise presentation guidance.

Responsibilities

• Unload trucks according to the prescribed process for the store.
• Follow company work processes to receive, open and unpack cartons and totes.
• Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.
• Restock returned and recovered merchandise.
• Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.
• Assist in plan-o-gram implementation and maintenance.
• Assist customers by locating merchandise.
• Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
• Greet customers as they enter the store.
• Maintain register countertops and bags; implement register countertop plan-o-grams.
• Operate cash register and flatbed scanner to itemize and total customer’s purchase; bag merchandise.
• Collect payment from customer and make change.
• Clean front end of store and help set up sidewalk displays.
• Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.
• Provide superior customer service leadership.
• Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.
• Open and/or close the store under specific direction of the Area Manager.
• In the Absence of the Store Manager or Assistant Store Manager: Authorize and sign for refunds and overrides; count register; make bank deposits.
• Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
• Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.
• Monitor cameras for unusual activities (customers and employees), if applicable.
• Supply cashiers with change when needed.
• Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Skills

Cash handling

Mathematical calculations

Customer service

Interpersonal communication

Plan-o-gram reading

Education

High school diploma or equivalent

Tools

IBM cash register

Job description

Dollar General is seeking a general-minded individual to serve as a Cashier and/or Stocker, taking a lead role when the Store Manager or Assistant Store Manager is absent. You will assist in setting plan-o-grams, stock merchandise, help customers, and ensure a clean, organized store while protecting assets.

Responsibilities include unloading trucks, processing shipments, operating the register, and maintaining store appearance and safety, with a focus on exemplary customer service and teamwork.